Product Support & Pricing Specialist – Global, Fast-Paced

FDH Aero; Hauppauge (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

401k matching

Wellness programs

Job summary

FDH Aero is seeking a Customer Service Representative to support the Product Management team with day-to-day operations, data maintenance, pricing, LTA and quoting, and supply chain processes. This role emphasizes data accuracy, timely responses, and collaboration with Sales and Supply Chain to optimize product performance.

You will manage product data, assist with pricing strategies, and help drive opportunities while maintaining service levels and accurate information across portfolios.

Qualifications

• High school diploma or equivalent.
• Experience in product support, sales support, pricing coordination, or a related administrative/sales role preferred.
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills for internal coordination and customer interactions.
• Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance.
• Willingness to learn and adapt to product management strategies and best practices.
• Flexibility to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Own day-to-day product management process execution and operational support for assigned product portfolios, including data maintenance, pricing support, LTA and quote coordination, and issue resolution.
• Support management of product portfolios to maintain service levels, accurate information, and drive incremental business opportunities.
• Perform comprehensive product data management, including Ship & Debit and SPA maintenance and system entry, manufacturer quote entry in ePDS and supplier portals, customer quote master manipulation, and pricing import/export support.
• Provide historic sales, inventory, on-order, and other reporting support for product performance analysis.
• Maintain vendor part files, MOQ and leadtime data, and other master product information.
• Address product data inquiries, pricing requests, and support sales team with product information while managing general internal and supplier inquiries.
• Execute product management support activities and track progress to support product line goals, including assisting with product marketing and training materials.
• Collaborate with internal stakeholders (Sales, Supply Chain) and suppliers to resolve product-specific pricing, availability, and operational issues.
• Maintain system accuracy, monitor product health/metrics, and contribute to basic profitability and forecast reporting to support visibility into product performance.
• Resolve product inquiries, pricing discrepancies, complaints, and service requests across assigned portfolios in a timely manner, escalating complex or high-impact matters to senior team members.

Skills

Excellent communication

Strong organizational skills

Team collaboration

Fast-paced adaptability

Attention to detail

Willingness to learn

Flexibility

Education

High school diploma or equivalent

Job description

FDH Aero is seeking a Customer Service Representative to support the Product Management team with day-to-day operations, data maintenance, pricing, LTA and quoting, and supply chain processes. This role emphasizes data accuracy, timely responses, and collaboration with Sales and Supply Chain to optimize product performance.

You will manage product data, assist with pricing strategies, and help drive opportunities while maintaining service levels and accurate information across portfolios.