Aerospace Order Management Supervisor

Parker Hannifin Corporation

Irvine (CA)

On-site

USD 71,000 - 117,000

Full time

4 days ago

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Benefits offered by this job

401(k) Matching

Tuition Reimbursement

Paid Time Off

Paid Holidays

Job summary

Parker Hannifin Corporation in Irvine, CA, is seeking an Order Administration Supervisor to lead and develop the Order Management Specialists team within the Services and Support Operations division. You will ensure accuracy, timely processing, and compliance of orders, while coordinating with military business, contracts, pricing, finance, and division operations.

The role requires five+ years in order management or related fields, strong ERP and Excel skills, and demonstrated leadership

Qualifications

Minimum of five years of experience in order management, customer service, or administrative support, preferably in aerospace or manufacturing, including prior lead or supervisory experience.
Strong proficiency in ERP systems and Microsoft Office suite.
Excellent organizational and leadership skills, with the ability to manage multiple priorities across a team.
Detail-oriented with a strong focus on accuracy, efficiency, and process compliance.
Knowledge of Parker systems (R-Card, MSS, WAWF) preferred.

Responsibilities

Supervise and direct the daily work activity of Order Management Specialists/Admin Specialists; distribute and balance workload appropriately across the team.
Coach, train, and develop team members; support onboarding and cross-training to build depth and consistency in order management practices.
Oversee the processing and management of customer orders, ensuring accuracy and timely fulfillment in accordance with flow-down instructions and terms and conditions of purchase orders/maintenance agreements.
Serve as an escalation point of contact for customers and internal teams to resolve complex order status inquiries and order-related challenges.
Collaborate with internal teams - military business teams, contracts, pricing, finance and division operations - to address order-related challenges, prioritize requests, and commit to reasonable production lead-times.
Review and approve the release of repairs to production upon customer approval, ensuring work orders are submitted to the scheduler and sales orders are updated accurately.
Manage and monitor customer portals across the team, including purchase order downloads, status updates, and expedite requests.
Compile, analyze, and review data and reports using mathematical calculations to support broader reporting and project needs; ensure inquiries into specific problems (e.g., delays) are resolved and objectives are being met.
Communicate potentially negative situations to management in a constructive, solutions-oriented manner.
Ensure the team reviews and highlights action items in incoming correspondence, attaches relevant files/information, and drafts timely, accurate responses for review and signature.
Maintain and audit accurate records of orders, invoices, and pertinent information across the team to ensure compliance with company policies and industry regulations.
Support and oversee administrative functions such as data entry, reporting, and document organization.
Ensure team compliance with relevant Aerospace, Government, and Company policies; conduct periodic reviews/audits of team output.
Identify and champion continuous improvement opportunities within order management processes to reduce cycle time and improve accuracy. Develop and maintain standard work across processes.