Aerospace Manufacturing IT Support Technician

Vaylent; New Orleans, Northern (LA, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Vivace International Corporation is seeking an IT Support Technician to provide first-line help desk support across production and office areas in New Orleans. You will manage endpoints, assist with shop-floor terminals, and ensure adherence to security policies in a regulated environment.

The role requires 2+ years in desktop support, strong Windows/M365 skills, and a customer-first mindset to minimize downtime across shifts. On-site work with a focus on manufacturing operations and IT security.

Qualifications

• 2+ years in a help desk / desktop support role.
• Solid Windows, Microsoft 365, and endpoint troubleshooting skills.
• Strong customer-service orientation; comfortable supporting a manufacturing floor across shifts.
• Ability to work on-site in New Orleans, LA.

Responsibilities

• First-line IT support across shifts — hardware, software, accounts, shop-floor terminals, printing, and connectivity.
• Endpoint management — imaging, deployment, patching, and lifecycle in line with platform security baselines.
• Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
• User account and access support (with proper approvals) via the platform identity system.
• Adherence to security policy in a CMMC L2 / ITAR environment — device compliance, removable-media rules, and reporting concerns.

Skills

Windows

Microsoft 365

Endpoint troubleshooting

Customer service

Education

2+ years in help desk / desktop support

Tools

GCC High

Intune

Active Directory/Entra

MES data-collection systems

CompTIA A+

Job description

Vivace International Corporation is seeking an IT Support Technician to provide first-line help desk support across production and office areas in New Orleans. You will manage endpoints, assist with shop-floor terminals, and ensure adherence to security policies in a regulated environment.

The role requires 2+ years in desktop support, strong Windows/M365 skills, and a customer-first mindset to minimize downtime across shifts. On-site work with a focus on manufacturing operations and IT security.