Aerospace Key Account Leader – Boeing Programs

Parker Hannifin; Kent (WA); On-site; USD 138,150 - 241,850; Full time

Benefits offered by this job

Annual Incentive Program

401(k) Plan with company matching

Tuition reimbursement

Paid Time Off

Paid Holidays

Parental leave

Job summary

Parker Hannifin’s Exotic Metals Forming division in Kent, WA seeks a seasoned Key Account Manager to sustain long-term Boeing relationships and coordinate with cross-functional teams. You will lead project managers and marketing support, ensuring customer objectives drive internal actions while maintaining exceptional service.

Qualifications include a BS/BA, 10+ years in customer-facing roles, strong aerospace knowledge, and proven leadership.

Qualifications

• Education requirement: B.S. or B.A. degree or equivalent or industry experience, preferred.
• 10+ years minimum of customer-facing work experience with a proven ability to deliver results.
• Demonstrated success leading a team of people. Direct leadership experience is strongly preferred.
• Strong Aerospace industry and program knowledge.
• A high aptitude and comfort level with technical environments.
• Sound teaming skills.
• Good understanding of the strategic sales process.
• Articulate and professional with an enthusiastic attitude and focus on results.
• Strong communication skills both in person and in writing.
• Excellent presentation skills, comfortable in front of 5–50 people.
• Proven track record of taking ownership and effectively managing long‑ and short‑term projects, from start to finish.
• Understands the culture of the company as it relates to Business Development, Program Management, Problem Solving, and Customer Support.
• Strong organizational skills with an ability to manage competing client demands.
• Computer literate with competency in Microsoft Office programs and web maintenance systems.

Responsibilities

• Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.
• Act as the liaison between the customer and other departments within Exotic such as Product Development, Customer Service, Contracts, Quality, and Engineering.
• Actively engage all contact levels with the customer to ensure their experience matches their expectations and that they are satisfied with Exotic’s products and support level.
• Understand market and customer trends.
• Manage all performance measurements to optimize the customer’s perceptions including customer scorecard review and resolving variances.
• Pursue customer supplier awards and coordinate internally.
• Perform above what is expected to provide exceptional support and service to customers.
• Maintain current functional and technical knowledge of Exotic’s product lines.
• Assist with proposal creation and project management actives such as creating and updating schedules, correspondences, and tracking scope changes.
• Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, and Accounts Receivable to ensure full compliance.
• Support and participate in annual Customer Relationship Review process capturing customer feedback or action items and follow up for resolution.
• Limited travel required.

Skills

Leadership

Account management

Business development

Communication skills

Presentation skills

Team leadership

Strategic sales

Customer relationship

Negotiation

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Parker Hannifin’s Exotic Metals Forming division in Kent, WA seeks a seasoned Key Account Manager to sustain long-term Boeing relationships and coordinate with cross-functional teams. You will lead project managers and marketing support, ensuring customer objectives drive internal actions while maintaining exceptional service.

Qualifications include a BS/BA, 10+ years in customer-facing roles, strong aerospace knowledge, and proven leadership.