Key Account Manager (Aerospace)

Parker Hannifin Corporation; Kent (WA); On-site; USD 138,150 - 241,850; Full time

Job summary

Exotic Metals Forming, a division of Parker Hannifin, headquartered in Kent, Washington, seeks a Key Account Manager for Boeing Programs to maintain long-term relationships with Boeing and Tier 1 suppliers.

The role involves leading a team of program managers, collaborating across Product Development, Customer Service, Contracts, and Engineering, and driving customer objectives with exceptional service.

Qualifications

• B.S. or B.A. degree or equivalent or industry experience.
• 10+ years minimum of customer-facing work experience.
• Demonstrated success leading a team.
• Strong Aerospace industry and program knowledge.
• Articulate and professional with an enthusiastic attitude and focus on results.

Responsibilities

• Manage all aspects of the customer relationship and daily interactions.
• Act as liaison between customer and internal departments.
• Engage with all contact levels to ensure customer satisfaction.
• Understand market and customer trends.
• Manage performance measurements and scorecards.
• Pursue supplier awards and coordinate internally.
• Lead a team of program managers and marketing support.
• Maintain knowledge of Exotic's product lines.
• Assist with proposal creation and project management tasks.
• Understand contract terms across departments to ensure compliance.

Skills

Aerospace industry knowledge

Leadership

Project management

Customer relationship management

Communication skills

Education

B.S. or B.A. degree or equivalent

Tools

Microsoft Office

Web maintenance systems

Job description

Key Account Manager (Aerospace)

Exotic Metals Forming, a division of Parker Hannifin, is seeking a Key Account Manager for Boeing Programs at our headquarters in Kent, Washington. As a Key Account Manager, your primary responsibility is maintaining long-term, post-sales relationships with The Boeing Company and Boeing Tier 1s. You will collaborate with project management to ensure successful implementations, and focus on relationship management to ensure that the customers continue to receive on-going support.

Your primary responsibilities are to engage with the appropriate contacts to ensure that their changing business objectives are identified and are being shared internally. You play the role of the customer's advocate to ensure they are receiving appropriate support from all areas of the business.

To be successful in this role, you will need to be goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to meet our customers' business needs. The Key Account Manager will also be expected to take on a support role within the customer project team, assuming an active role supporting projects that will contribute towards the team's growth and objectives.

In this role, you will also lead a team of program managers and other marketing support positions to fully support our customers. This will include all aspects of people leadership, including performance management and people development.

Functions and Responsibilities

• Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.
• Act as the liaison between the customer and other departments within Exotic such as Product Development, Customer Service, Contracts, Quality, and Engineering.
• Actively engage all contact levels with the customer to ensure their experience matches their expectations and that they are satisfied with Exotic's products and support level.
• Understand market and customer trends.
• Manage all performance measurements to optimize the customer's perceptions including customer scorecard review and resolving variances.
• Pursue customer supplier awards and coordinate internally.
• Perform above what is expected to provide exceptional support and service to customers.
• Maintain current functional and technical knowledge of Exotic's product lines.
• Assist with proposal creation and project management acts such as creating and updating schedules, correspondences, and tracking scope changes.
• Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, and Accounts Receivable to ensure full compliance.
• Support and participate in annual Customer Relationship Review process capturing customer feedback or action items and follow up for resolution.
• Limited travel required.

Qualifications

• Education requirement: B.S. or B.A. degree or equivalent or industry experience, preferred.
• Years of experience: 10+ years minimum of customer-facing work experience with a proven ability to deliver results.
• Demonstrated success leading a team of people. Direct leadership experience is strongly preferred.
• Strong Aerospace industry and program knowledge.
• A high aptitude and comfort level with technical environments.
• Sound teaming skills.
• Good understanding of the strategic sales process.
• Articulate and professional with an enthusiastic attitude and focus on results.
• Strong communication skills both in person and in writing.
• Excellent presentation skills, comfortable in front of 5 - 50 people.
• Proven track record of taking ownership and effectively managing long- and short-term projects, from start to finish.
• Understands the culture of the company as it relates to Business Development, Program Management, Problem Solving, and Customer Support.
• Strong organizational skills with an ability to manage competing client demands.
• Computer literate with competency in Microsoft Office programs and web maintenance systems.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $138,150 to $241,850 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affilative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.