Aerospace IT Helpdesk Technician (Temp Contract)

Ontic MRO US; Florida; On-site; USD 48,000 - 52,000; Part time

Job summary

Ontic Miramar in Florida seeks a Temporary IT Helpdesk Support Technician to deliver frontline Tier 1 and 2 IT support for desktops, laptops, and peripherals, while adhering to security policies. You will assist with Windows systems, Microsoft 365, and defense software in a fast-paced environment.

The role requires an IT-related degree or equivalent experience, strong problem-solving, excellent documentation, and potential on-call rotation.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity or a related field, or equivalent experience.
• Experience with computer troubleshooting and application/user support, including foundational knowledge of Windows operating systems and hardware troubleshooting.
• Strong problem-solving and analytical skills, with the ability to manage multiple projects and follow strict policies and procedures.
• Strong awareness of cybersecurity best practices.
• Excellent documentation, organizational and communication skills, with the ability to work effectively with technical and non-technical users at all levels.
• Ability to potentially participate in an on-call rotation.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems and peripheral devices, maintaining records and tickets through ServiceDesk.
• Troubleshoot hardware, software and network connectivity issues in line with IT security policies.
• Install, configure and maintain Windows-based systems and support Microsoft 365, engineering applications and specialized defense software.
• Support user account provisioning, access controls and Active Directory management.
• Perform patch management, antivirus updates and endpoint security monitoring.
• Maintain system documentation and technical records in accordance with applicable compliance requirements, including support for audits and compliance checks.
• Escalate incidents in line with established incident response and security procedures.

Skills

IT support

Windows troubleshooting

Active Directory

Cybersecurity awareness

Documentation & communication

On-call rotation

Problem solving

Desktops & laptops support

Education

Associate's or Bachelor's degree in IT/CS/Cybersecurity

Tools

ServiceDesk

Microsoft 365

Endpoint security tools

Job description

Ontic Miramar in Florida seeks a Temporary IT Helpdesk Support Technician to deliver frontline Tier 1 and 2 IT support for desktops, laptops, and peripherals, while adhering to security policies. You will assist with Windows systems, Microsoft 365, and defense software in a fast-paced environment.

The role requires an IT-related degree or equivalent experience, strong problem-solving, excellent documentation, and potential on-call rotation.