IT Helpdesk Support Technician (TEMP)

Ontic MRO US; Florida; On-site; USD 65,904,000 - 71,635,000; Part time

Job summary

Ontic Miramar in Florida seeks a Temporary IT Helpdesk Support Technician to deliver frontline Tier 1 and 2 IT support for desktops, laptops, and peripherals, while adhering to security policies. You will assist with Windows systems, Microsoft 365, and defense software in a fast-paced environment.

The role requires an IT-related degree or equivalent experience, strong problem-solving, excellent documentation, and potential on-call rotation.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity or a related field, or equivalent experience.
• Experience with computer troubleshooting and application/user support, including foundational knowledge of Windows operating systems and hardware troubleshooting.
• Strong problem-solving and analytical skills, with the ability to manage multiple projects and follow strict policies and procedures.
• Strong awareness of cybersecurity best practices.
• Excellent documentation, organizational and communication skills, with the ability to work effectively with technical and non-technical users at all levels.
• Ability to potentially participate in an on-call rotation.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems and peripheral devices, maintaining records and tickets through ServiceDesk.
• Troubleshoot hardware, software and network connectivity issues in line with IT security policies.
• Install, configure and maintain Windows-based systems and support Microsoft 365, engineering applications and specialized defense software.
• Support user account provisioning, access controls and Active Directory management.
• Perform patch management, antivirus updates and endpoint security monitoring.
• Maintain system documentation and technical records in accordance with applicable compliance requirements, including support for audits and compliance checks.
• Escalate incidents in line with established incident response and security procedures.

Skills

IT support

Windows troubleshooting

Active Directory

Cybersecurity awareness

Documentation & communication

On-call rotation

Problem solving

Desktops & laptops support

Education

Associate's or Bachelor's degree in IT/CS/Cybersecurity

Tools

ServiceDesk

Microsoft 365

Endpoint security tools

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Temporary IT Helpdesk Support Technician Miramar - Florida, USA | Temporary Contract, anticipated up to 3+ months

About Ontic Miramar

Miramar is Ontic's dedicated US MRO hub and our first purpose-built MRO Center of Excellence. Opened in 2025, the 64,000 sq ft Florida facility brings together our US MRO teams, equipment and processes in one specialist operation. Our focus is on providing the precision, speed and reliability operators need to keep critical aerospace components - and the aircraft that rely on them - flying. Joining Miramar means becoming part of a growing specialist team with the opportunity to help shape the future of MRO at Ontic while delivering work that makes a real difference to customers around the world.

The opportunity

We are looking for a Temporary IT Helpdesk Support Technician to join our Miramar team, reporting to the Director of IT, NC. This is an immediate opportunity for a temporary contractor, with an anticipated assignment of up to 3+ months. You'll provide frontline Tier 1 and Tier 2 IT support across desktops, laptops, systems and peripheral devices, troubleshooting technical issues while working within the security and compliance requirements of our aerospace and defense operations. There is potential for the assignment to be extended based on business needs, workload and continued growth, although an extension is not guaranteed.

What you’ll be doing

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems and peripheral devices, maintaining records and tickets through ServiceDesk.
• Troubleshoot hardware, software and network connectivity issues in line with IT security policies.
• Install, configure and maintain Windows-based systems and support Microsoft 365, engineering applications and specialized defense software.
• Support user account provisioning, access controls and Active Directory management.
• Perform patch management, antivirus updates and endpoint security monitoring.
• Maintain system documentation and technical records in accordance with applicable compliance requirements, including support for audits and compliance checks.
• Escalate incidents in line with established incident response and security procedures.

What you’ll bring

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity or a related field, or equivalent experience.
• Experience with computer troubleshooting and application/user support, including foundational knowledge of Windows operating systems and hardware troubleshooting.
• Strong problem-solving and analytical skills, with the ability to manage multiple projects and follow strict policies and procedures.
• Strong awareness of cybersecurity best practices.
• Excellent documentation, organizational and communication skills, with the ability to work effectively with technical and non-technical users at all levels.
• Ability to potentially participate in an on-call rotation.

Why Ontic?

At Ontic, we’re specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long‑term support they need to remain safe, reliable and available. But it’s our people who make that possible. We’re a growing, global team where you’re trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows. We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other.

Compensation

Pay Range $23-25/hour depending on experience

Equal Opportunity Statement

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Export Control Compliance

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Ontic is a leading manufacturer to the world’s civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers’ fleets, supporting them for a lifetime of flight. Through our in‑house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety‑critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.