Aerospace Customer Success & Contracts Specialist

BARNES; Olde West Chester (OH); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Barnes Aerospace West Chester Division is seeking a Customer Service Associate to support the sales team with contract administration and exceptional customer support. You will manage quotes, POs, schedules, and ensure contract compliance while coordinating with multiple internal teams.

The role requires strong communication, analytical ability, and ERP experience, with a hybrid work arrangement between OEM and CRO. A BS in a related field and experience in manufacturing are preferred.

Qualifications

• 4+ years in account management or related role, preferably manufacturing
• Knowledge of FAR, DFARS, EAR/ITAR
• Experience with POs and quoting processes
• Strong written and oral communication
• Long-term relationship building & negotiation
• Proficient with Windows MS Office and ERP systems (Syteline a plus)

Responsibilities

• Serve as primary contact for assigned customer inquiries and advocate for customer needs
• Provide proactive communication on order status throughout the production cycle
• Coordinate logistics to ensure timely delivery and maintain delivery metrics
• Manage quotes, purchase orders, schedule changes, shipments, and specifications in portals
• Review FAR/DFARS, RFQs, orders, and contract reviews
• Support pricing changes and contract compliance with Sales and Legal teams
• Collaborate cross-functionally to meet business goals
• Assist Accounts Receivable with collections and terms management

Skills

Communication skills

Analytical thinking

MS Office

Negotiation

Team collaboration

Education

BS in Supply Chain/Logistics/Business

AS in Business Administration

Tools

Syteline ERP

Job description

Barnes Aerospace West Chester Division is seeking a Customer Service Associate to support the sales team with contract administration and exceptional customer support. You will manage quotes, POs, schedules, and ensure contract compliance while coordinating with multiple internal teams.

The role requires strong communication, analytical ability, and ERP experience, with a hybrid work arrangement between OEM and CRO. A BS in a related field and experience in manufacturing are preferred.