Customer Service Representative II

Incora; Wichita (KS); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Holidays

Flexible time off

401K plan with company match

Job summary

Incora is seeking a Customer Service Representative II to facilitate and build customer relationships through high-quality service and support. The role involves working closely with customers to resolve issues, manage orders, and ensure expectations are met.

Ideal candidates will have at least 1-3 years of customer service experience, preferably in the aerospace industry, and must possess a high school diploma. The position offers a range of employee benefits including paid holidays, vacation time, and health plans.

Qualifications

• 1-3 years of combined Sales and Customer Service experience preferred.
• Experience within the aerospace industry is a plus.

Responsibilities

• Facilitate customer relationships by providing high-quality service.
• Process incoming orders and manage internal communication for pending orders.
• Investigate and resolve customer issues in alignment with company policies.

Skills

Customer service skills

Microsoft Office (Excel, Word, PowerPoint)

AI tools experience

Education

High School Diploma or GED

Tools

Salesforce

Job description

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative II

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

TheCustomer Service Representative II is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization, and order release, etc.), and ensure overall customer expectations are met.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.
• Community - We value our world and everyone who shares it.

What Incora can offer you:

• We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story.

About you

• Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions.
• Maintain up to date knowledge of Incora customer requirements and distribution methods and timing.
• Maintain positive working-relationships with external customers and all inter-working departments and personnel.
• Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests.
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
• Provide LTA contract administration support, as assigned
• Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery
• Reports To Manager, Sales Supervisor, Customer Service EEO - Administrative Support Worker
• This job description is intended to generally convey the duties of this position. It is not an all-inclusive listing of duties and
• it is not a contract, expressed or implied.
• Process daily release orders system and verify against contract to ensure information is correct.
• Process material returns (RMA's) as requested by the customer.
• Understand and ensure proper quality flow downs are in place for contract review.
• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating.
• Assist in issuing shopping and inventory locator service requests.
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders.
• Prepare and follow through with customer expedite request.
• Train/mentor others within sales department (as assigned)
• Perform ad hoc projects and tasks (as assigned)
• Attend department or company sponsored training or meetings, as required.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity
• High School Diploma or GED is required Experience.
• 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you.

"Incora" is an operating name used by several related companies, including but not limited to Haas Group International, LLC; PattonairUSA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position to perform the essential functions of the role, please contact Human Resources at [e-mail].