Aerospace Customer Service MRO Lead (Digital Ops)

Safran Group; Gainesville (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Safran Seats in Gainesville, Texas seeks a Customer Service MRO Lead to manage customer-facing commercial and administrative activities, including orders, quotations, delivery commitments and communications for assigned accounts.

The role drives process improvements, digital transformation, and cross-functional projects with Planning, Purchasing, Operations, Quality and Finance. A minimum of 5 years in CS/Sales admin is required, with ERP/MRP and Power BI experience highly valued.

Qualifications

• Associate Degree in Business, Logistics, Supply Chain, Aviation Management or related field is required; or three (3) years of experience supporting sales, marketing or customer relations.
• Bachelor's Degree in Business, Logistics, Supply Chain, Aviation Management or related field is preferred.
• Minimum five (5) years of customer service, sales administration, supply chain, repair operations, or related experience. Aerospace or MRO experience preferred.
• ERP/MRP experience and advanced MS Office proficiency with Power BI are desirable.
• Excellent communication skills and the ability to communicate clearly in English.

Responsibilities

• Process customer orders.
• Prepare quotations.
• Maintain customer order books.
• Point of contact for assigned accounts.
• Support accounting for cash collection when necessary.
• Coordinate with Planning, Purchasing, Operations, Quality and Finance teams on customer orders.
• Monitor delivery risks.
• Support corrective actions and customer-focused solutions.
• Lead customer satisfaction initiatives and standardize processes across CSRs.
• Develop business metrics and dashboards; implement digital tools including ERP, Power BI, automation and AI solutions.

Skills

Customer service

ERP/MRP experience

Project leadership

Analytical skills

MS Office + Power BI

Communication skills

English communication

Education

Associate Degree in Business/Logistics/Aviation Management

Bachelor's Degree preferred

Tools

Power BI

ERP/MRP systems

Job description

Safran Seats in Gainesville, Texas seeks a Customer Service MRO Lead to manage customer-facing commercial and administrative activities, including orders, quotations, delivery commitments and communications for assigned accounts.

The role drives process improvements, digital transformation, and cross-functional projects with Planning, Purchasing, Operations, Quality and Finance. A minimum of 5 years in CS/Sales admin is required, with ERP/MRP and Power BI experience highly valued.