Customer Service MRO Lead

Safran Group; Gainesville (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Safran Seats in Gainesville, Texas seeks a Customer Service MRO Lead to manage customer-facing commercial and administrative activities, including orders, quotations, delivery commitments and communications for assigned accounts.

The role drives process improvements, digital transformation, and cross-functional projects with Planning, Purchasing, Operations, Quality and Finance. A minimum of 5 years in CS/Sales admin is required, with ERP/MRP and Power BI experience highly valued.

Qualifications

• Associate Degree in Business, Logistics, Supply Chain, Aviation Management or related field is required; or three (3) years of experience supporting sales, marketing or customer relations.
• Bachelor's Degree in Business, Logistics, Supply Chain, Aviation Management or related field is preferred.
• Minimum five (5) years of customer service, sales administration, supply chain, repair operations, or related experience. Aerospace or MRO experience preferred.
• ERP/MRP experience and advanced MS Office proficiency with Power BI are desirable.
• Excellent communication skills and the ability to communicate clearly in English.

Responsibilities

• Process customer orders.
• Prepare quotations.
• Maintain customer order books.
• Point of contact for assigned accounts.
• Support accounting for cash collection when necessary.
• Coordinate with Planning, Purchasing, Operations, Quality and Finance teams on customer orders.
• Monitor delivery risks.
• Support corrective actions and customer-focused solutions.
• Lead customer satisfaction initiatives and standardize processes across CSRs.
• Develop business metrics and dashboards; implement digital tools including ERP, Power BI, automation and AI solutions.

Skills

Customer service

ERP/MRP experience

Project leadership

Analytical skills

MS Office + Power BI

Communication skills

English communication

Education

Associate Degree in Business/Logistics/Aviation Management

Bachelor's Degree preferred

Tools

Power BI

ERP/MRP systems

Job description

Customer Service MRO Lead

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

Reference number

2026-182592

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales administrator

Job title

Customer Service MRO Lead

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

A glimpse at the job:

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Customer Service Representative, you'll contribute to meaningful projects that shape the future of aerospace.

Occupational Summary (Position Objective & Authorities)

Objective:

The Customer Service MRO Lead will be responsible for managing customer facing commercial and administrative activities, as well as, serve as the primary customer interface, order management, quotation, delivery commitment and customer communications for their assigned accounts. In addition to these activities, they will be expected to drive process improvement, digital transformation and business projects related to the Customer Service role. This position has no direct supervisor responsibility.

Essential Functions (Duties and Responsibilities)

Main Function Responsibilities:

List the current duties and responsibilities each which account for more than 5-10% of the incumbent's time or are critical to the successful performance of the job

A) Customer Service & Order Management

• Process customer orders
• Prepare quotations
• Maintain customer order books
• Point of contact for assigned accounts
• Support accounting for cash collection when necessary.

B) Cross-Functional Coordination

• Coordinate with Planning, Purchasing, Operations, Quality and Finance teams on customer orders
• Monitor Delivery risks
• Support corrective actions and customer focused solutions

C) Continuous Improvement and Digital Transformation

• Lead customer satisfaction initiatives.
• Standardize processes across all CSRs.
• Implement digital tools, which could include ERP, Power BI, automation and/or AI solutions.
• Develop business metrics and dashboards
• Support implementation of new MRO service offerings.

Candidate skills & requirements

Qualification Requirements

• Associate Degree in Business, Logistics, Supply Chain, Aviation Management or related field is required; or three (3) years of experience supporting sales, marketing or customer relations
• Bachelor's Degree in Business, Logistics, Supploy Chain, Aviation Management or related field is preferred.

Work Experience - Technical knowledge-

• Minimum five (5) years of customer service, sales administration, supply chain, repair operations, or related experience. Aerospace or MRO experience preferred.

Professional Skills-

• Customer service expertise.
• ERP/MRP experience
• Project Leadership
• Analytical Skills
• Adcanced Microsoft Office proficiency with Power BI and digital tool experience preferred.
• Communication skills
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

Behavioral Skills-

• Strong work ethic and self-motivated.
• Excellent communication and interpersonal skills..
• Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.
• Inspire Others: demonstrate postitive attitude
• Ability to adapt to change in processes and offer cricital thinking of ways to improve
• Continuous improvement mindset
• Ability to influence without authority
• Strong problem-solving capability.

Desirable Aspects-

• Knowledge of Safran Seats business

Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

Visa sponsorship not available for this position

Relocation assistance is not offered for this position.

Annual salary

Based on market data.

Job location

North America, United States, Texas

City (-ies)

Gainesville

Minimum education level achieved

No Degree

Minimum experience level required

First experience

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes