Aerospace Customer Quality Manager (Onsite)

Prattwhitney; Burnsville (MN); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous vacation and 401(k) plan with

Tuition reimbursement and student loan

Job summary

Collins Aerospace, a RTX company, is seeking an experienced customer-focused professional for onsite role in Burnsville, Minnesota to support product quality and customer programs from inception to delivery.

The role requires a STEM degree with extensive experience in aerospace quality, strong cross-functional collaboration, and the ability to act as the Voice of the Customer to drive improvements and audits.

Qualifications

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.

Responsibilities

• Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer.
• Acts as the Voice of the Customer to communicate customer needs back to the factory and ensures that the appropriate support is provided.
• Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products.
• Must be willing to provide flexible support for high-impact issues that arise at their customer’s Final Assembly Line.
• Collaborates with the customer to disposition product returns that are deemed to be conforming.
• Participates in customer audits/assessments/visits when requested.

Skills

Voice of the Customer

Cross-functional collaboration

Customer support

Education

STEM degree

Job description

Collins Aerospace, a RTX company, is seeking an experienced customer-focused professional for onsite role in Burnsville, Minnesota to support product quality and customer programs from inception to delivery.

The role requires a STEM degree with extensive experience in aerospace quality, strong cross-functional collaboration, and the ability to act as the Voice of the Customer to drive improvements and audits.