Advocacy & Hotline Manager

Bay Area Turning Point Inc.; Iowa (LA); On-site; USD 50,000 - 55,000; Full time

Job summary

Bay Area Turning Point Inc. seeks a Hotline and Advocacy Manager to lead the Advocacy Department, supervise two Hotline Specialists and two Victim Advocates, and coordinate crisis response and victim services.

You will develop programs to support survivors, manage records for compliance, and foster partnerships with police, hospitals and community agencies. The role requires a 4-year degree with relevant experience and a strong capacity to manage multiple tasks, leadership, and program outcomes.

Qualifications

• 4 year degree with a minimum of 3 years related administrative/program experience.
• Ability to manage multiple tasks and prioritize changing work and caseload.
• Strong leadership and team collaboration.
• Excellent written and verbal communication skills.

Responsibilities

• Provide direct supervision to advocacy department- 2 Hotline Specialists and 2 Victim Advocates.
• Provide direct advocacy, crisis intervention and legal advocacy to victims and survivors.
• Maintain client records per BATP compliance requirements.
• Establish positive working relationships with police, hospitals, schools and courts.
• Facilitate trainings, outreach and education workshops for community partners.
• Rotate with staff on the on-call schedule and monitor program targets.

Skills

Leadership

Supervision

Crisis Intervention

Networking

Time Management

Communication

Education

Bachelor's degree

Job description

Bay Area Turning Point Inc. seeks a Hotline and Advocacy Manager to lead the Advocacy Department, supervise two Hotline Specialists and two Victim Advocates, and coordinate crisis response and victim services.

You will develop programs to support survivors, manage records for compliance, and foster partnerships with police, hospitals and community agencies. The role requires a 4-year degree with relevant experience and a strong capacity to manage multiple tasks, leadership, and program outcomes.