Advocacy & Crisis Services Manager

Bay Area Turning Point; Webster, Northern (TX, KY); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Bay Area Turning Point is seeking a Hotline and Advocacy Manager in Webster, Texas, to lead the Advocacy Department within Client Services. You will supervise two Hotline Specialists and two Victim Advocates, provide direct advocacy and crisis intervention, and collaborate with law enforcement, hospitals, and community partners to support survivors.

The role requires a four-year degree (or equivalent) and strong experience in program management, with the ability to work non-traditional hours and

Qualifications

• 4 year degree required, plus 3 years related admin/program experience, or 6 years related experience.
• Ability to lift/carry/move a minimum of 40 lbs for an extended distance.
• Must have clean driving record and be insurable; 2+ years of driving experience.
• Excellent written and oral communication; leadership and teamwork.
• Ability to work independently with little supervision.
• Knowledge of domestic violence, sexual assault and crisis management.

Responsibilities

• Provide direct supervision to advocacy department (2 Hotline Specialists and 2 Victim Advocates).
• Provide direct advocacy, crisis intervention, legal advocacy, and accompanying services to victims.
• Maintain client records per BATP and funding source requirements.
• Coordinate with police, hospitals, schools, and other agencies.
• Assist with non-emergency court accompaniments and agency liaison tasks.
• Oversee participant entry/exit into the Advocacy/Housing program and meet targets.
• Ensure monthly rental budget is tracked and targets are met.
• Deliver trainings, outreach, and educational workshops to various community settings.

Skills

People management

Program administration

Clear communication

Multitasking

Networking

Crisis management

Education

4 year degree or higher

Job description

Bay Area Turning Point is seeking a Hotline and Advocacy Manager in Webster, Texas, to lead the Advocacy Department within Client Services. You will supervise two Hotline Specialists and two Victim Advocates, provide direct advocacy and crisis intervention, and collaborate with law enforcement, hospitals, and community partners to support survivors.

The role requires a four-year degree (or equivalent) and strong experience in program management, with the ability to work non-traditional hours and