Advocacy and Complex Needs Advisor

The Royal British Legion; United States; Hybrid; USD 43,000 - 56,000; Full time

Benefits offered by this job

28 days of holiday (+ bank holidays)

Enhanced maternity, paternity and adop

Pension contributions

Job summary

The Royal British Legion is seeking an Advocacy and Complex Needs Advisor to deliver holistic, person-centred support for beneficiaries across Cumbria and Lancashire. You will conduct home visits, develop action plans, and coordinate with mental health, housing and addiction services.

DBS enhanced checks are part of pre-employment, and travel across the region is required. We welcome applicants with a commitment to improving lives in the Armed Forces community.

Qualifications

• Experience delivering holistic, person-centred support
• Ability to advocate and coordinate with external services
• Wamiliarity with mental health, addiction, housing services is a plus

Responsibilities

• Manage around 20 complex beneficiary cases with accurate records
• Conduct home visits to assess needs and build engagement
• Create person-centred support plans and coordinate referrals
• Provide specialist advice and liaise with statutory services and partners
• Travel across Cumbria to meet beneficiaries and attend meetings

Skills

Case management

Advocacy

Travel readiness

Holistic support

Job description

About The Role

If you are committed to providing holistic and person‑centred support to your clients, and making a real difference in people's lives, we may be the perfect fit for you!

We have an exciting opportunity to join our fantastic ACN team, as an Advocacy and Complex Needs Advisor covering Cumbria and Lancashire.

The Royal British Legion's Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans facing complex and often isolating challenges.

Our Advisors directly support beneficiaries experiencing homelessness, mental health challenges, issues relating to alcohol and substance use, behavioural addictions, domestic abuse, involvement with the criminal justice system, and other circumstances that may affect the safety and wellbeing of adults, children and their families.

Your work will empower the Armed Forces community to achieve their potential and lead more fulfilling lives.

We have a number of vacancies across our Advisor team as we are delighted to be enhancing our service offering by increasing the size of our team and adding additional Advisor posts to provide more responsive support to our beneficiaries. If you are interested in this role in a different location, please do take a look at our Careers page for more vacancies.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:

• Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date
• Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person‑centred support
• Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person‑centred support and action plan
• Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals
• Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout

Face to face work with beneficiaries is an important part of the role, and the successful candidate will need to be able to travel across the designated area to meet beneficiaries in their homes or other appropriate community locations (travelling within working hours). Due to the nature of the work, you must live within the Cumbria. Other periodic travel will be required for team meetings.

The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre‑employment checks.

Employee benefits include -

• 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About Us

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.