Advisory Endpoint Computing Administrator

Church Mutual Insurance Company, S.I.; Merrill (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Church Mutual Insurance Company, S.I. seeks an experienced IT support specialist to provide end-user technical computing break/fix support and IMAC service fulfillment for the end-user environment.

You will deliver second-level support for devices, assist with asset management, and collaborate across teams to resolve issues, learn CM Group IT systems, and uphold service levels in a dynamic insurance IT setting.

Qualifications

• 3+ years’ endpoint computing experience.
• Associate degree in a related field, specialized training, or equivalent work experience.
• Knowledge of MS Office tools.
• Knowledge of insurance industry.
• Knowledge of asset management methodologies, processes, and technologies.
• Strong problem-solving and communication skills.
• Strong teamwork and collaboration abilities.
• Ability to learn CM Group IT systems, methodologies and policies.

Responsibilities

• Troubleshoot, track, resolve, and report progress and resolution of problems in IT's end-user technical environment.
• Provide break/fix support to users.
• Provide end-user service request fulfillment for installations, moves, adds and changes.
• Provide second level support for all user devices.
• Support IT asset management process.

Skills

End-user support

Troubleshooting

Communication skills

Problem-solving skills

Teamwork

Prioritization and escalation

Adaptability

Education

Associate degree

Tools

MS Office

Asset management tools

Job description

What you'll be doing: Provide end-user technical computing break/fix support to users through troubleshooting, tracking, resolving and reporting progress and resolution of problems. Provide end-user service request fulfillment for installations, moves, adds, and changes (IMAC) for the end-user technical environment. Provides second-level technical support for all user devices. Support Information Technology asset management process.

Duties And Responsibilities

• Troubleshoot, track, resolve, and report progress and resolution of problems in IT's end-user technical environment.
• Provide break/fix support to users.
• Provide end-user service request fulfillment for installations, move, adds and changes for end-user technical environment.
• Provide second level support technical for all user devices such as PC/desktops, laptops, tablets, PDA's, printers, etc.
• Support IT asset management process.

Job Specifications

• Prior Experience:

3+ years’ endpoint computing experience.

Related Insurance Industry Experience Preferred.

• Education:

Associate degree in a related field, specialized training, or equivalent work experience.

• Necessary Knowledge and Abilities:
• Knowledge of MS Office tools.
• Knowledge of insurance industry.
• Knowledge of asset management methodologies, processes, and technologies.
• Strong ability to adapt.
• Knowledge‑sharing skills.
• Collaboration and partnering skills.
• Strong solution implementation skills.
• Strong proactive response skills.
• Strong teamwork skills.
• Strong systemic‑thinking skills.
• Strong problem‑solving skills.
• Strong communications skills.
• Knowledge of IT asset management processes.
• Strong action plan management skills.
• Strong service request management skills.
• Strong issue prioritization and escalation skills.
• Strong technical‑advising skills.
• Solution development skills.
• Strong PC administration skills.
• Ability to learn CM Group IT systems, methodologies and processes, and policies, products, etc., associated with the business.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location