Advising Technology & Student Experience Lead

University of Tennessee, Knoxville; Knoxville (TN); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

The University of Tennessee, Knoxville invites applications for the Advising Technology & Experience Manager in Student Success Administration in Knoxville, TN. This role leads advising technology initiatives, coordinates cross-functional projects, and enhances the student experience through data-driven insights.

You will collaborate with colleges, evaluate systems like CRM/SRM and degree planning tools, develop user guides, and support advisors.

Formación

• Experience in academic advising, student success, or higher education
• Proficient with advising and student information systems, data dashboards, and spreadsheets
• Strong communication and writing skills to present complex information
• Project coordination and process-improvement capabilities

Responsabilidades

• Evaluates advising technology and processes, proposing solutions with colleges and departments
• Coordinates design, testing, validation, and refinement of advising enhancements
• Maintains knowledge of advising systems (CRM/SRM, SIS) and uses them to troubleshoot and refer issues
• Develops user-facing documentation to promote effective system use and self-service
• Analyzes data and stakeholder feedback to identify opportunities to improve advising services

Conocimientos

Advising experience

Data analysis

Communication skills

Project coordination

Educación

Bachelor’s Degree

Herramientas

Banner

Degree Works

DARS

Navigate

Salesforce

Slate

Asana

Descripción del empleo

The University of Tennessee, Knoxville invites applications for the Advising Technology & Experience Manager in Student Success Administration in Knoxville, TN. This role leads advising technology initiatives, coordinates cross-functional projects, and enhances the student experience through data-driven insights.

You will collaborate with colleges, evaluate systems like CRM/SRM and degree planning tools, develop user guides, and support advisors.