Advising Coordinator

sju; Philadelphia (Philadelphia County); On-site; USD 45,000 - 47,000; Full time

Job summary

Saint Joseph's University is seeking an Advising Coordinator to support the Undergraduate Advising Support team on the Philadelphia and Lancaster campuses. The role includes managing advising communications, registration initiatives, and student outreach to ensure timely, accurate information for students.

You will assist with calls, emails, and drop-ins during peak registration periods, help plan first-year and transfer orientations, and maintain advising digital resources across campuses.

Qualifications

• Bachelor's degree required.
• Excellent interpersonal and communication skills for diverse populations.
• Proven ability to prioritize tasks and manage multiple projects with strong attention to detail.
• Demonstrated critical thinking, initiative, and problem solving skills.
• Strong interest in and ability to learn and adapt to new technologies.
• Proficient with SIS/CRM software and MS Office/Google Suite.

Responsibilities

• Manage and curate content for the Advising website, ensuring accuracy and usability.
• Coordinate student outreach and create instructional multimedia materials (e.g., tutorials) using Canva/Panopto.
• Collaborate with Registrar's Office on advising communications, deadlines, policies, and processes.
• Coordinate advising resources for faculty advisors and campus partners, including newsletters and toolkits.
• Assist with orientation planning for New Students and registration sessions.
• Provide day-to-day administrative support and supervise student peers.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Critical thinking

Problem solving

Learn new technologies

Education

Bachelor's degree

Degree in communication/marketing/English or related field preferred

Tools

Student Information System

Slate or other CRM

Qualtrics

Website CMS

Microsoft Office

Google Suite

Job description

Position Title

Advising Coordinator

Time Type

Full time

Position Summary and Qualifications

The Advising Coordinator provides essential operational and programmatic support for the Undergraduate Advising Support team on both the Philadelphia and Lancaster campuses. This position assists with advising communications, registration initiatives, and student outreach, ensuring that students receive consistent, accurate, and timely information and support. Also assists with student calls, emails, and drop-ins during high-volume registration periods. The Coordinator assists with planning and implementing first-year and transfer student orientation and managing advising‑related digital/web resources.

Essential Duties and Responsibilities

Communication & Outreach

• Manage and curate content for the Advising website, ensuring all information is accurate, timely, and user‑friendly.
• Coordinate student outreach efforts, including the management of social media plans and the creation of instructional multimedia materials (e.g., registration tutorials, explainer videos) using tools such as Canva and Panopto.
• Collaborates with the Registrar's Office to develop advising communication strategies to keep students informed of critical deadlines, academic policies, and registration processes.
• Coordinate and maintain advising communications and resources for faculty advisors and campus partners, including the Faculty Advisor Newsletter, Advisor Toolkit, and other advising materials.

Orientation & Registration Initiatives

• Assist with the planning and coordination of the academic component of New Student orientation on Hawk Hill and the Lancaster campus and first‑year student registration.
• Facilitate student registration preparation workshops and coordinate orientation advising sessions in partnership with academic departments.
• Assist in the development and dissemination of student reports to support academic planning and registration management.
• Create materials to assist faculty advisors in facilitating registration sessions and zoom rooms.

Advising Operations & Administrative Support

• Assist with the day‑to‑day administration of the Advising Office
• Manage the hiring of student peer advisors and provide daily supervision and training.
• Participate in special projects and administrative initiatives as needed to support undergraduate advising goals.
• Maintain advising materials for all SJU academic programs, ensuring consistency across the institution.
• Serve as a point of contact (drop‑ins, email, and calls) for general advising and registration‑related inquiries, providing support to students during high‑volume registration periods and peak academic cycles.
• Collaborate with academic departments to coordinate faculty advisor assignments.

Minimum Qualifications

• Bachelor's degree required.
• Excellent interpersonal and communication skills, with the ability to interact effectively and collaboratively with diverse populations.
• Proven ability to prioritize tasks, manage multiple projects, and strong organizational skills with a high level of attention to detail.
• Demonstrated critical thinking, initiative, and problem solving skills.
• Strong interest in and ability to learn and adapt to new technologies.
• Demonstrated proficiency in software programs including Student Information System, Slate or other CRM, Qualtrics, website content management systems, Microsoft Office (Word, Excel, PowerPoint) and Google Suite.

Preferred Qualifications

• Degree in communication, marketing, English, or related fields preferred
• Demonstrated experience designing, writing, and disseminating communication materials, including social media content for diverse audiences.

Physical Requirements and/or Unusual Work Hours

• Some weekend and evening work is required to support campus events, including but not limited to Admissions Open House events, New Student Orientations, First Year Student Registration, and Admitted Students Day. Occasional travel to the Lancaster campus may be required.

Pay Transparency

• The estimated pay range for this position is $45,000-$47,000 annually. Offered salary will be commensurate with work experience and educational background.

Notice to Out of State Applicants

• Saint Joseph's University may only consider applicants from Pennsylvania, New Jersey, New York (not including New York City zip codes), and Delaware (Delaware residents must regularly be present for over 50% of work time on an SJU campus).

Saint Joseph's University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about - and to make a positive contribut