Adventure Tourism Operations Manager in Welkom

Placements24; Willows (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Adventure equipment access

Discounts on activities for self and

Stunning natural environment near Welk

Job summary

Placements24 in Welkom, Free State, is seeking an experienced Adventure Tourism Operations Manager to oversee day-to-day management of all adventure activities, ensure safety, customer satisfaction, and operational efficiency. You will lead guides and staff, manage equipment, budgeting, and regulatory compliance in a region rich with outdoor potential.

This role requires 3–5 years in adventure tourism operations, relevant qualifications, and a passion for outdoor recreation.

Qualifications

• A qualification in Tourism Management, Operations Management, Outdoor Recreation, or a related field.
• Minimum 3–5 years of experience in managing operations within adventure tourism or outdoor recreation.
• Demonstrated knowledge of safety standards and risk management in outdoor activities.
• Strong leadership, team management, and problem-solving abilities.
• Excellent communication and customer service skills.
• Experience with budgeting and financial management.
• Certifications in First Aid and relevant outdoor activity qualifications are essential.
• Proficiency in booking systems and general office software.
• A passion for adventure sports and knowledge of Welkom area's tourism potential.

Responsibilities

• Oversee the planning, execution, and supervision of all adventure tourism activities (e.g., hiking, cycling, quad biking, cultural tours).
• Ensure strict adherence to safety protocols and procedures for all operations, conducting regular risk assessments.
• Manage, train, and motivate a team of guides and operational staff, fostering a positive and safety-conscious work environment.
• Maintain and manage all operational equipment, ensuring it is in good working condition, safely stored, and regularly serviced.
• Develop and manage operational budgets, controlling costs and optimizing resource allocation.
• Handle customer inquiries, bookings, and feedback, ensuring a high level of customer satisfaction.
• Liaise with suppliers, local authorities, and emergency services as required.
• Develop and implement operational improvements to enhance efficiency and customer experience.
• Ensure all activities offered comply with local tourism regulations and environmental guidelines.
• Contribute to marketing and product development efforts for new adventure offerings.

Skills

Leadership

Customer service

Budgeting

Communication

Risk management

Booking systems

Education

Bachelor's degree in Tourism Management

Operations Management or Outdoor Recreation related

Tools

Booking systems

Office software

Job description

About the Role

Our client, a leading adventure tourism operator offering thrilling experiences in the Welkom, Free State region, is seeking a dynamic and experienced Adventure Tourism Operations Manager. This role is responsible for the seamless day-to-day management of all adventure activities, ensuring the highest standards of safety, customer satisfaction, and operational efficiency. The ideal candidate will have a proven track record in outdoor recreation management, a passion for adventure, and exceptional leadership skills. You will oversee a diverse range of activities, manage operational staff, maintain equipment, and ensure compliance with all relevant safety regulations and industry best practices. This is an exciting opportunity to lead operations in a region rich with natural beauty and adventure potential, contributing to unforgettable experiences for clients. You will be instrumental in driving innovation and growth within the adventure tourism sector in Welkom, ensuring the company remains at the forefront of the industry. Your expertise will be crucial in maintaining and enhancing the company's reputation for quality and excitement.

Key Responsibilities

• Oversee the planning, execution, and supervision of all adventure tourism activities (e.g., hiking, cycling, quad biking, cultural tours).
• Ensure strict adherence to safety protocols and procedures for all operations, conducting regular risk assessments.
• Manage, train, and motivate a team of guides and operational staff, fostering a positive and safety-conscious work environment.
• Maintain and manage all operational equipment, ensuring it is in good working condition, safely stored, and regularly serviced.
• Develop and manage operational budgets, controlling costs and optimizing resource allocation.
• Handle customer inquiries, bookings, and feedback, ensuring a high level of customer satisfaction.
• Liaise with suppliers, local authorities, and emergency services as required.
• Develop and implement operational improvements to enhance efficiency and customer experience.
• Ensure all activities offered in Welkom comply with local tourism regulations and environmental guidelines.
• Contribute to marketing and product development efforts for new adventure offerings.

Requirements

• A qualification in Tourism Management, Operations Management, Outdoor Recreation, or a related field.
• Minimum of 3-5 years of experience in managing operations within the adventure tourism or outdoor recreation industry.
• Demonstrated knowledge of safety standards and risk management in outdoor activities.
• Strong leadership, team management, and problem-solving abilities.
• Excellent communication and customer service skills.
• Experience with budgeting and financial management.
• Certifications in First Aid and relevant outdoor activity qualifications (e.g., guiding certifications) are essential.
• Proficiency in booking systems and general office software.
• A passion for adventure sports and a deep understanding of the Welkom area's tourism potential.
• Flexibility to work varied hours, including weekends and public holidays, as dictated by the operational needs.

Benefits

• Attractive annual salary of R.
• Access to and potential use of adventure equipment.
• Opportunity to work in a stunning natural environment near Welkom.
• Discounts on adventure activities for self and family.
• Be part of a growing and exciting industry.