Adventure Tourism Operations Coordinator

Placements24; Riverton (UT); Hybrid; USD 18,000 - 27,000; Full time

Benefits offered by this job

Hybrid work arrangement

Staff discounts on tours

Professional development opportunities

Adventure activity participation

Job summary

Placements24 in Upington, South Africa, seeks an Adventure Tourism Operations Coordinator to supervise day-to-day tour operations, manage bookings, and ensure safety across safari, hiking, and water activities. You will work with guides, suppliers, and the operations team to deliver memorable guest experiences.

Ideal candidates bring at least 2 years in tour operations, excellent communication, and a passion for outdoor adventure.

Qualifications

• Minimum of 2 years of operations or logistics experience in tourism.
• Strong organizational, time-management and communication skills.
• Proven ability to coordinate multiple tours and stakeholders.
• Knowledge of safety practices in adventure activities.
• Familiar with booking systems and standard office software.

Responsibilities

• Coordinate day-to-day operations of adventure tours and activities.
• Manage tour bookings, client communications, and pre-trip information.
• Ensure equipment is maintained, safe, and available.
• Brief guides on schedules, safety procedures, and client needs.
• Liaise with transport, accommodation, and activity partners.
• Assist in risk management and emergency response planning.
• Monitor weather and advise on impacts to activities.
• Handle customer inquiries and resolve issues quickly.
• Maintain operation records and activity logs.
• Contribute to process improvements and guest experiences.

Skills

Organizational skills

Time management

Communication skills

Customer service

Booking systems

Outdoor adventure familiarity

First Aid certification

Tools

Booking systems

Office software

Job description

About the Role

Our client, a leading adventure tourism operator in the stunning Northern Cape region, is seeking a proactive and organized Adventure Tourism Operations Coordinator for their base in Upington . This role is essential for ensuring the smooth and safe execution of a wide range of adventure activities, including safaris, hiking tours, and water-based excursions. The ideal candidate will have a strong passion for the outdoors, exceptional logistical planning skills, and a commitment to providing guests with thrilling and memorable experiences. You will work closely with guides, suppliers, and the operations team to manage bookings, equipment, safety protocols, and overall tour delivery. This is a fantastic opportunity to be involved in the thriving adventure tourism sector in Northern Cape .

Key Responsibilities

• Coordinate the day-to-day operations of all adventure tours and activities.
• Manage tour bookings, client communications, and pre-trip information dissemination.
• Ensure all equipment is well-maintained, safe, and available for scheduled activities.
• Brief guides and staff on daily schedules, safety procedures, and client requirements.
• Liaise with local suppliers, including transport providers, accommodation, and activity partners.
• Assist in the development and implementation of risk management and emergency response plans.
• Monitor weather conditions and advise on potential impacts to planned activities.
• Handle customer inquiries and resolve issues promptly to ensure guest satisfaction.
• Maintain accurate operational records, including activity logs and equipment checks.
• Contribute to the continuous improvement of operational processes and guest experiences.

Requirements

• Minimum of 2 years of experience in tour operations, logistics coordination, or a similar role in the tourism industry.
• Strong organizational and time-management skills with meticulous attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and staff.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with adventure tourism activities and safety best practices.
• Proficiency in booking systems and standard office software.
• A passion for adventure travel and the outdoors.
• Ability to work flexible hours, including some weekends and public holidays, as required by the operational demands.
• First Aid certification is highly advantageous.
• Knowledge of the Northern Cape region and its attractions is a plus.

Benefits

• Competitive salary package.
• Opportunities to participate in adventure activities.
• Staff discounts on tours and associated services.
• Professional development opportunities within the adventure tourism sector.
• Hybrid work arrangement offering flexibility.
• Be part of an exciting and growing adventure tourism company in Upington, Northern Cape .