Adventure-Driven Chat Support Specialist

Etrailer-2; Wentzville (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Location in Wentzville

Peer Mentor program

Outdoor gear access

Bright open office

Job summary

etrailer.com in Missouri (Wentzville) is seeking a Customer Service Chat Representative. This full-time role includes evening and weekend rotations, with a starting rate of $18.00 per hour.

You will engage neighbors via chat, assist with inquiries, process orders, and help guide customers through their journey in camping, traveling, towing, and trailers. The position emphasizes delivering personalized experiences, collaborating with teammates, and ongoing learning through training and a Peer

Qualifications

• Customer service mindset and strong communication.
• Ability to learn product information and use chat tools.
• Team player with a proactive attitude.

Responsibilities

• Chat with neighbors to assist with inquiries and provide personalized solutions.
• Build rapport and offer thoughtful recommendations tailored to customer needs.
• Process orders, track neighbor details, and use tools to enhance experience.
• Collaborate with teammates to improve processes and ensure a positive neighbor experience.

Job description

etrailer.com in Missouri (Wentzville) is seeking a Customer Service Chat Representative. This full-time role includes evening and weekend rotations, with a starting rate of $18.00 per hour.

You will engage neighbors via chat, assist with inquiries, process orders, and help guide customers through their journey in camping, traveling, towing, and trailers. The position emphasizes delivering personalized experiences, collaborating with teammates, and ongoing learning through training and a Peer