Customer Service Chat Team

Etrailer-2; Wentzville (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Location in Wentzville

Peer Mentor program

Outdoor gear access

Bright open office

Job summary

etrailer.com in Missouri (Wentzville) is seeking a Customer Service Chat Representative. This full-time role includes evening and weekend rotations, with a starting rate of $18.00 per hour.

You will engage neighbors via chat, assist with inquiries, process orders, and help guide customers through their journey in camping, traveling, towing, and trailers. The position emphasizes delivering personalized experiences, collaborating with teammates, and ongoing learning through training and a Peer

Qualifications

• Customer service mindset and strong communication.
• Ability to learn product information and use chat tools.
• Team player with a proactive attitude.

Responsibilities

• Chat with neighbors to assist with inquiries and provide personalized solutions.
• Build rapport and offer thoughtful recommendations tailored to customer needs.
• Process orders, track neighbor details, and use tools to enhance experience.
• Collaborate with teammates to improve processes and ensure a positive neighbor experience.

Job description

Job DetailsJob Location: Missouri - Wentzville, MO 63385Position Type: Full TimeTravel Percentage: NoneJob Category: Customer ServiceCustomer Service Chat RepresentativeLevel: EntryJob Location: Missouri - Wentzville, MOPosition Type: Full Time Schedule, includes an evening and a weekend rotation.Starting Rate: $18.00Job Shifts:Full Time

Customer Service Chat Representative - Join Our Adventure!

Are you passionate about helping others and eager to learn new things? Do you enjoy fast-paced environments and making a positive impact? If so, we'd love for you to join our growing team at etrailer.com!

At etrailer.com, we're dedicated to guiding our neighbors (our customers) on their journeys whether it's camping, traveling, towing, or any other adventure. Our Customer Service team is the heartbeat of our company, and we rely on you to create personalized experiences at every step of the journey.

What You'll Do:

• Serve our Neighbors: Communicate with neighbors via chat to assist with a range of inquiries and provide personalized solutions.
• Build Strong Connections: Establish lasting relationships with our neighbors, ensuring every chat is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
• Use Technology & Resources: Work with computers and a variety of tools to process orders, track neighbor details, and enhance the neighbor's experience with us.
• Collaborate for Success: Partner with teammates to solve challenges, improve processes, and ensure every neighbor feels valued and heard throughout their journey.
• Stay Curious & Learn: Continuously seek out opportunities to improve your role, refine your product knowledge, and enhance the neighbor experience.
• Own the Experience: Take responsibility for ensuring every interaction—whether it’s assisting with a product inquiry or supporting an order—is positive and memorable for our neighbors.

What We Offer:

• Competitive Pay: Starting at $18/hour with opportunities for growth.
• Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
• Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
• Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
• Benefits: Paid holidays, paid vacations, 401k matching, medical, vision, dental, and more!

Who You Are:

• Passionate about helping others and providing top-notch service.
• Enthusiastic about the outdoors-camping, traveling, towing, trailers, or any adventure!
• A team player who enjoys collaborating and learning.
• Eager to grow and develop both personally and professionally.