Adventure Center Guest Experience & Operations Lead

Trailborn Hotels & Resorts; Jackson (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Trailborn Hotels & Resorts’ Adventure Center Supervisor supports daily operations, working closely with the Adventure Center Manager to keep tasks running smoothly while delivering exceptional guest experiences.

The role is hands-on and guest-facing, overseeing inventory, equipment, and front desk activities, ensuring safety, organization, and engaging tours for guests staying on property.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and guest service abilities.
• Ability to multitask and adapt in a fast-paced environment.
• Sales or hospitality experience preferred.
• Familiarity with outdoor recreation or local experiences is a plus.

Responsibilities

• Assist the Adventure Center Manager with day-to-day duties to ensure seamless operations.
• Step in to support all functions of the Adventure Center.
• Maintain organization, cleanliness, and efficiency across all areas.
• Oversee and maintain the Adventure Center back cage; ensure inventory is organized and itemized.
• Conduct weekly inventory checks and keep equipment and supplies cataloged.
• Ensure waivers, forms, and post-tour documentation are readily available and filed.
• Monitor stock levels of paperwork and replenish as needed.
• Maintain Adventure Center vehicles; ensure daily cleaning and guest readiness.
• Fuel vehicles at end of day and keep them serviced.
• Serve as the secondary in-person sales contact for guests on property.
• Focus on booking tours and providing knowledgeable overviews of offerings.
• Greet guests and encourage participation in activities.
• Maintain maps, brochures, and promotional materials at the front desk.
• Support guest engagement across the property.
• Assist in supervising the game room for cleanliness and functionality.
• Aid shuttle operations when requested by Front Desk and Manager.

Skills

Strong organizational skills

Excellent communication

Guest service abilities

Multitasking ability

Sales or hospitality experience

Job description

Trailborn Hotels & Resorts’ Adventure Center Supervisor supports daily operations, working closely with the Adventure Center Manager to keep tasks running smoothly while delivering exceptional guest experiences.

The role is hands-on and guest-facing, overseeing inventory, equipment, and front desk activities, ensuring safety, organization, and engaging tours for guests staying on property.