Guest Experience Planner

Trailborn Hotels & Resorts; Jackson (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

Trailborn Hotels & Resorts is seeking an Adventure Center Supervisor to support daily operations under the Adventure Center Manager. You will help organize, oversee inventory and equipment, and act as a primary face-to-face sales and guest engagement representative on property.

In this hands-on role, you will help book tours, greet guests, and ensure all front desk materials and promotional items are well maintained.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and guest service abilities.
• Ability to multitask in a fast-paced environment.
• Sales or hospitality experience preferred.
• Familiarity with outdoor recreation is a plus.

Responsibilities

• Assist Adventure Center Manager with day-to-day duties.
• Step in to support all functions of the Adventure Center.
• Maintain organization, cleanliness, and efficiency across all areas.
• Oversee inventory, equipment, and back cage.
• Conduct weekly inventory checks.
• Ensure waivers and tour documentation are stocked and filed.
• Maintain Adventure Center vehicles to a high standard; fuel daily.
• Serve as secondary in-person sales contact for guests.
• Focus on booking tours and promoting experiences.
• Maintain front desk materials and support guest engagement.
• Supervise game room for cleanliness and functionality.
• Assist shuttle operations when needed.
• Represent the Adventure Center professionally.
• Ensure guests are welcomed and encouraged to participate.

Skills

Organization

Communication

Guest service

Multitasking

Sales experience

Outdoor experience

Job description

The Adventure Center Supervisor plays a key role in supporting the daily operations of the Adventure Center. This position works closely with the Adventure Center Manager to ensure smooth, efficient operations while delivering an exceptional guest experience. The Supervisor acts as a hands‑on leader, maintaining organization, overseeing inventory and equipment, and serving as a primary face‑to‑face sales and guest engagement representative.

Key Responsibilities

Daily Operations Support

• Assist the Adventure Center Manager with all day-to-day duties to ensure seamless operations
• Step in as needed to support all functions of the Adventure Center
• Maintain a high standard of organization, cleanliness, and efficiency across all areas

Inventory & Equipment Management

• Oversee and maintain the Adventure Center “back cage,” ensuring it remains organized, clean, and fully itemized
• Conduct and document inventory checks at least once per week
• Maintain a detailed and accurate inventory of all equipment and supplies
• Ensure all necessary tour documentation is properly stocked, organized, and filed

Documentation & Compliance

• Ensure required waivers, forms, and post-tour documentation are readily available, completed, and filed correctly
• Monitor stock levels of all required paperwork and replenish as needed

Vehicle Oversight

• Maintain Adventure Center vehicles to a high standard
• Ensure vehicles are cleaned daily and kept guest-ready
• Confirm all vehicles are fueled at the end of each day

Guest Experience & Sales

Serve as the secondary in-person sales contact for guests on property

• Focus on booking tours for guests during their stay (same-week and short-term bookings)
• Provide knowledgeable, engaging overviews of Adventure Center offerings
• Proactively approach and greet guests to encourage participation in activities

Front Desk & Property Support

• Maintain stock and organization of maps, brochures, and promotional materials at the front desk
• Support guest engagement efforts across the property

Game Room Oversight

• Assist in maintaining and supervising the game room to ensure cleanliness, functionality, and positive guest experience

Shuttle Support (As Needed)

• Assist with shuttle operations when requested by the Front Desk and approved by the Adventure Center Manager

Additional Expectations

• Act as a visible and approachable representative of the Adventure Center
• Ensure every guest has been welcomed, informed, and encouraged to participate in available experiences
• Maintain a high level of professionalism, organization, and attention to detail at all times
• Contribute to a team-oriented, positive work environment

Preferred Skills & Qualifications

• Strong organizational skills and attention to detail
• Excellent communication and guest service abilities
• Ability to multitask and adapt in a fast-paced environment
• Sales or hospitality experience preferred
• Familiarity with outdoor recreation or local experiences is a plus