Advancement CRM Architect & Systems Lead

Widener University

Chester (Delaware County)

Hybrid

USD 70,000 - 90,000

Full time

9 days ago

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Job summary

Widener University is seeking an Advancement CRM Administrator to serve as the primary administrator and strategic steward of the Constituent Relationship Management (CRM) system supporting fundraising, alumni engagement, and donor stewardship. This role will collaborate with University Advancement, IT, and external vendors to optimize systems and data integrity.

You will lead system enhancements, data governance, and reporting, while enabling efficient operations and insights for fundraising

Qualifications

Bachelor's degree in Business, Information Systems, Data Science, or related field or equivalent combination of education and experience.
3+ years of experience administering and supporting CRM or enterprise database systems, preferably in higher education, advancement, or nonprofit organizations.
Experience managing constituent or customer data, system configurations, reporting, and user support.
Demonstrated ability to maintain data integrity through data governance, quality control, and record management practices.
Strong project management, analytical, problem-solving, and organizational skills.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.

Responsibilities

Serve as the primary administrator for the Advancement CRM, supporting system functionality, user needs, and ongoing enhancements.
Partner with University Advancement and University IT leadership to implement the advancement technology roadmap and align systems with evolving fundraising and engagement priorities.
Evaluate and recommend system enhancements, new features, and third-party tools to improve operational effectiveness.
Support system upgrades, testing efforts, and implementation of new functionality.
Manage and support integrations between the CRM and related advancement and university systems.
Oversee data imports, exports, and automated processes to ensure accurate and consistent information across platforms.
Establish and maintain data standards, business rules, and quality control procedures that promote data integrity and reliable reporting.
Manage user security and access permissions in accordance with institutional policies and data privacy standards.
Lead and support CRM-related projects from planning and requirements gathering through implementation and user adoption.
Collaborate with Advancement stakeholders to develop system solutions, reports, dashboards, and workflows that support fundraising, engagement, and operational goals.
Prioritize system enhancement requests and communicate project status and outcomes to key stakeholders.
Develop and maintain documentation, training materials, and resources that support effective system use.
Provide technical guidance, troubleshooting, and training for CRM users.
Partner with Advancement Services colleagues to support business processes, including fundraising operations and gift processing.
Identify opportunities to improve processes through automation, technology enhancements, and emerging tools.
Evaluate opportunities for automation, AI-enabled functionality, and emerging technologies while ensuring appropriate data governance, privacy security, and human oversight.