Advanced Tech Repair Technician – In‑Store

Best Buy; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Camelback AZ store in Phoenix. You’ll provide technology support, diagnose and repair devices, and partner with Geek Squad Agents to deliver excellent customer experiences in-store and over the phone.

You’ll stay updated on repairs and documentation, manage timely follow-ups, and collaborate with leaders to resolve issues while maintaining training and certifications.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi‑task in a fast‑paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow‑up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing technology products

Troubleshooting technology products

Repairing technology products

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Camelback AZ store in Phoenix. You’ll provide technology support, diagnose and repair devices, and partner with Geek Squad Agents to deliver excellent customer experiences in-store and over the phone.

You’ll stay updated on repairs and documentation, manage timely follow-ups, and collaborate with leaders to resolve issues while maintaining training and certifications.