Advanced Professional Services Consultant

Brightree; Peachtree Corners (GA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Comprehensive medical, vision, dental, and life insurance

401(k)

Tuition assistance

Job summary

Brightree, located in Peachtree Corners, Georgia, is seeking an Advanced Professional Services Consultant to deliver HME/DME solutions effectively. This role involves managing software implementations, developing training materials, and ensuring a smooth transition to live operations.

The ideal candidate will have healthcare software experience, strong analytical skills, and the ability to manage customer expectations. Comprehensive benefits and a competitive salary of $91,000 - $114,000 are offered based on qualifications and experience.

Qualifications

• 2+ years’ experience implementing or managing healthcare software.
• Experience training on HME/DME applications.
• Ability to develop training materials for healthcare software.

Responsibilities

• Manage successful implementation of HME/DME product.
• Provide remote training services for Brightree software.
• Analyze and troubleshoot software issues reported by customers.

Skills

Software implementations

Healthcare software systems

Analytical ability

Training users

Leadership skills

Job description

We’re looking for an Advanced Professional Services Consultant to lead the successful delivery of Brightree’s HME/DME solutions. In this role, you’ll manage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations. You’ll collaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you’ll troubleshoot issues, manage escalations, and provide ongoing feedback to improve the product experience. This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions.

Responsibilities

• Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communications.
• Provide remote implementation and training services related to Brightree HME/DME implementations.
• Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.
• Provide status updates to management using standard reporting tools.
• Facilitate and conduct group trainings.
• Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates.
• Manage customer escalations through appropriate Brightree channels.
• Analyze, troubleshoot, document, and solve software issues reported by customers.
• Track and report product defects to Support for appropriate resolution.
• Successfully transition live customers to standard support processes.
• Provide feedback to Product Management and Development regarding product enhancements.

Qualifications and Experience

• Knowledge of software implementations, system workflows, and implementation of best practices.
• 2+ years’ experience implementing, project managing or training on healthcare software systems.
• Experience implementing and/or training on Brightree applications.
• 1+ years of experience training users on HME/DME applications.
• 1+ years of experience implementing forms-based software.
• Familiarity with Software as a Service (SaaS) application and performance criteria.
• Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues.
• Some experience developing training materials and product reference documentation for healthcare software.
• Leadership skills including the ability to manage customer expectations and drive project results.
• Experience training software users in a highly diversified environment.
• Ability to travel up to 30% Preferred.

Benefits

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Compensation

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $91,000 - $114,000. For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.