Patient Access Lead - Evenings

Mercy; Joplin (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

Mercy is seeking a dedicated team member for Patient Access. The role emphasizes effective communication with patients, physicians, and staff to ensure smooth access to care.

Applicants should have a High School diploma and be prepared to participate in ongoing training to maintain accuracy and patient-centered service in a fast-paced hospital setting.

Qualifications

• Ability to communicate effectively with caregivers and patients, both written and oral.
• Demonstrates proficiency in Patient Access procedures.
• Capable of working under pressure to meet deadlines with accuracy.

Skills

Interpersonal

Organizational

Analytical

Communication

Stress management

Education

High School diploma

Job description

Find your calling at Mercy!

Position Details

Minimum Qualifications

• Education: High School diploma or equivalent.
• Experience: Participate in Preceptor training/experience post-hire.

Skills, Knowledge, Abilities

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
• Models collaborative behavior and communicates positively and professionally.
• Must be able to communicate effectively providing good written and oral direction to caregivers.
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Demonstrates proficiency in Patient Access procedures.
• Ability to embrace change by adapting to job duty variances and following leadership direction.
• Takes responsibility for actions and strives for excellence.
• Engages in continuing education and seeks new knowledge and skills.

Preferred Qualifications

• Experience: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.