Patient Access Lead, PRN/As Needed

mercy; Springfield (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Matched retirement plans

Job summary

Mercy in Springfield, MO is seeking a Patient Access Lead to guide caregivers, monitor operations, and mentor the team. This role focuses on efficient Patient Access procedures, training staff, and identifying workflow improvements to support high-quality patient care.

The incumbent will collaborate with hospital leadership, communicate clearly with patients and clinicians, and adapt to changing priorities while upholding Mercy’s standards and compassion in patient financial engagement.

Qualifications

• High school diploma or equivalent required.
• Preceptor training/experience post-hire preferred.
• Strong interpersonal and organizational skills required.
• Ability to communicate effectively with caregivers, patients, physicians and staff.
• Proficiency in Patient Access procedures and ability to discuss financial aspects with patients.

Responsibilities

• Serve as a resource to the Supervisor/Manager and guide caregivers.
• Monitor assigned area and mentor team members.
• Identify and implement workflow improvements.
• Provide training and ensure accurate daily operations in Patient Access.
• Adapt to changes and follow leadership direction.

Skills

Interpersonal

Organizational

Analytical

Communication

Team leadership

Problem solving

Continuous education

Financial engagement

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.

Position Details:

Minimum Qualifications:

• Education: High School diploma or equivalent.
• Experience: Participate in Preceptor training/experience post-hire.

Skills, Knowledge, Abilities:

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
• Models collaborative behavior and communicates positively and professionally.
• Must be able to communicate effectively providing good written and oral direction to caregivers.
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Demonstrates proficiency in Patient Access procedures.
• Ability to embrace change by adapting to job duty variances and following leadership direction.
• Takes responsibility for actions and strives for excellence.
• Engages in continuing education and seeks new knowledge and skills.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows

Preferred Qualifications:

• Experience: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.