Advanced Nutrition Aide

Fairview Health Services; Minneapolis (MN); On-site; USD 22,000 - 30,000; Part time

Job summary

Fairview Health Services in Minneapolis is seeking a Room Service Associate to guide customers through the room service process by phone and to communicate with hospital staff about diet orders. The position is located at Fairview East Bank University Hospital, with hours totaling 37 hours biweekly and a day/evening schedule.

Required are strong customer service skills, clear English communication, basic math, and the ability to provide consistent excellent service.

Qualifications

• Six months customer service experience and six months office equipment/computer experience.
• Ability to communicate clearly, both verbally and in writing, in English.
• Problem-solving, critical thinking and negotiation/persuasion skills.
• Basic math skills.
• Ability to provide consistent outstanding customer service.
• Passing grade of 80% of the Diet Comprehension Training Program within four weeks.
• Free of any corrective action for six months.

Responsibilities

• Explain diet order to patient or staff.
• Knowledge of specific nutrients in food.
• Understanding of dietary needs with modified diets.
• Understanding of culturally specific food choices.
• Identify foods in relation to patient allergies.
• Determine appropriate food choices for therapeutic diets.

Skills

Customer service

Verbal and written communication

Problem-solving

Basic math

Dietary order knowledge

Attention to detail

Tools

Office computer systems

Job description

Job Overview

Guides customers through room service process by phone and communicates with hospital staff regarding diet order information.

Location: Fairview East Bank University Hospital, located in Minneapolis

Hours: 37hours biweekly

Schedule: day/evening shift

Week 1:

Monday - CC7 - 6:25am-12:55pm

Friday - CC7 - 6:25am-12:55pm

Week 2:

Wednesday - CC7 - 6:25am-12:55pm

Saturday - CC9 - 11:30am-6:30pm

Sunday- CC9 - 11:30am-6:30pm

Schedule may change based on the needs of the operation.

Responsibilities

• Ability to explain diet order to patient or staff.
• Knowledge of specific nutrients in food.
• Understanding of dietary needs with modified diets.
• Understanding of culturally specific food choices.
• Ability to identify foods in relation to patient allergies.
• Ability to determine appropriate food choices for therapeutic diets.

Required Qualifications

• less than 1 year Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.)
• Ability to communicate clearly, both verbally and in writing, in English
• Problem-solving, critical thinking and negotiation/persuasion skills
• Basic math skills
• Ability to provide consistent outstanding customer service
• Successful completion with a passing grade of 80% of the Diet Comprehension Training Program within four weeks
• Free of any corrective action for six months

Preferred Qualifications

• College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four-year degree program or
• A graduate of a two-year program
• Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications
• Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
• Previous experience as a switch board operator, telemarketer or customer service technician

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status