Advanced Medical Support Specialist – PACT Team

U.S. Department of Veterans Affairs; San Antonio (TX); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA, GS-6) to support a Patient Aligned Care Team (PACT) in Primary Care and Mental Health settings. The role involves coordinating clinic access, communicating with care teams, and assisting with inpatient-to-outpatient transitions.

Employees use CPRS, VistA, and scheduling tools to manage appointments and patient flow. A strong emphasis is placed on team collaboration, documentation, and timely follow-up

Qualifications

• Six months clerical or customer service experience.
• Education: one year above high school or equivalent.
• English proficiency in speaking and writing per VA standards.

Responsabilités

• Coordinate with patient care team to review clinic utilization and adjust schedules.
• Develop and maintain communications with patients, interdisciplinary teams, VA facilities, and outside agencies.
• Assist with inpatient-to-outpatient discharge communications.
• Process secure messaging between patients and care teams.
• Enter data into the electronic medical record and monitor pre-appointment requirements.
• Participate in team huddles and meetings to plan patient care and priorities.

Connaissances

Clerical experience

Customer service

Interdisciplinary coordination

English fluency

Formation

One year above high school

Outils

CPRS

VistA

VistA Scheduling

Microsoft Word

Outlook

Teams

When to Work

Message Manager

Description du poste

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA, GS-6) to support a Patient Aligned Care Team (PACT) in Primary Care and Mental Health settings. The role involves coordinating clinic access, communicating with care teams, and assisting with inpatient-to-outpatient transitions.

Employees use CPRS, VistA, and scheduling tools to manage appointments and patient flow. A strong emphasis is placed on team collaboration, documentation, and timely follow-up