Advanced Medical Support Assistant

Talentify; Corpus Christi (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

VA Texas Valley Coastal Bend Health Care System (VATVCBHCS) seeks an Advanced Medical Support Assistant to provide specialized administrative support in an outpatient clinic. You will work within an interdisciplinary team to coordinate access to care across clinics and community resources.

The role emphasizes maintaining clinic schedules, communicating with care teams, and managing patient information in the electronic record to support timely patient visits.

Qualifications

• Advanced administrative support for patients in an outpatient setting.
• Coordination within interdisciplinary care delivery model.
• Experience using patient systems and clinic scheduling tools.

Responsibilities

• Coordinate clinic appointment availability and monitor schedules to support multiple clinics.
• Assist with communications during patient discharge and follow-up care as needed.
• Enter and verify information in the electronic record and ensure readiness for patient visits.

Skills

Administrative support

Interdisciplinary coordination

Patient communications

MyHealthyVet

Tools

MyHealthyVet

Job description

The incumbent serves as an Advanced Medical Support Assistant (AMSA) within an outpatient clinic setting in the Health Administration Service (HAS) of the VA Texas Valley Coastal Bend Health Care Systems (VATVCBHCS).

Total Rewards of a Allied Health Professional

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of theclinics, and adjusts as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, [problem solve, and followup with] patient [care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visiUprocedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment; inform team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

Work Schedule: Monday to Friday, 1:00pm to 9:30pm, additional tours may be required to meet the needs to clinic.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 52267-F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Requirements