Advanced Medical Support Assistant: Care Coordination

US-Department-of-Veterans-Affair; Perry Point (MD); On-site; USD 50,000 - 66,000; Full time

Job summary

VA Maryland Health Care System at the Perry Point location seeks a Medical Support Assistant (Advanced) at the GS-6 level. The role provides expert administrative support, coordinating clinic schedules, patient flow, and communications across care teams within a multi-clinic model.

The incumbent uses advanced patient systems (e.g., MyHealthyVet), maintains records, and supports daily operations to ensure timely access to care for veterans.

Qualifications

• One year of experience equivalent to GS-5.
• High school diploma or GED is required for the GS-6 position.
• Advanced MSAs provide expert administrative support within an interdisciplinary team.

Responsibilities

• Schedule and coordinate patient appointments and messages.
• Relay information to the care team and outside facilities as needed.
• Enter and verify patient demographics and insurance information.
• Maintain effective communication with the patient care team and VA centers.
• Assist with coordinating access to care across clinics and community resources.

Skills

Collaboration across disciplines

Prioritization

Communication

Health care processes

Policy knowledge

Medical terminology

Education

High school diploma or GED

Tools

MyHealthyVet

Job description

VA Maryland Health Care System at the Perry Point location seeks a Medical Support Assistant (Advanced) at the GS-6 level. The role provides expert administrative support, coordinating clinic schedules, patient flow, and communications across care teams within a multi-clinic model.

The incumbent uses advanced patient systems (e.g., MyHealthyVet), maintains records, and supports daily operations to ensure timely access to care for veterans.