Advanced Medical Support Assistant (Remote-Eligible)

U.S. Department of Veterans Affairs; Reno (NV); Remote; USD 48,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs, VA Sierra Nevada Health Care System in Reno, NV, seeks a Medical Support Assistant to support health administration services. The role focuses on intake, indexing of health information, and interfacing with PC and Vista applications.

Telework is available on an ad-hoc basis; duties are primarily in a clinical support environment. The incumbent will coordinate with the patient care team to ensure smooth patient flow, assist with discharge communications, and

Qualifications

• United States Citizenship requirement as per VA policy
• English language proficiency in accordance with VA policy
• Knowledge of MSA practices and related KSAs
• Experience in administrative patient support in non-VA settings acceptable
• Part-time experience creditable per VA standards
• For GS-06, one year of specialized experience at GS-05 level or equivalent

Responsibilities

• Develop/maintain effective communication with patients, interdisciplinary team, VA facilities and other agencies
• Assist with communications during inpatient to outpatient discharge
• Schedule patient appointments and manage clinic wait lists
• Maintain and input information into electronic records and reporting tools
• Participate in team huddles/meetings to plan patient care and coordinate services
• Ensure patient readiness for visits by coordinating pre-appointment requirements
• Monitor and resolve issues in patient scheduling and data accuracy

Job description

U.S. Department of Veterans Affairs, VA Sierra Nevada Health Care System in Reno, NV, seeks a Medical Support Assistant to support health administration services. The role focuses on intake, indexing of health information, and interfacing with PC and Vista applications.

Telework is available on an ad-hoc basis; duties are primarily in a clinical support environment. The incumbent will coordinate with the patient care team to ensure smooth patient flow, assist with discharge communications, and