Advanced Medical Support Assistant - Patient Care Lead

Veterans Health Administration; Junction City (KS); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Paid Time Off

Federal benefits

Job summary

The VA Eastern Kansas Health Care System (EKHCS) in Kansas seeks a Medical Support Assistant (Advanced) to join the Business Office. The role provides specialized administrative patient support within an interdisciplinary care delivery model across multiple clinics and community resources.

You will coordinate with the patient care team, review appointment availability, manage secure messaging, and participate in team huddles to ensure timely, accurate patient care and proper data entry in the

Qualifications

• Advanced Medical Support Assistants at this level provide specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and use of clinical flow processes relating to access to care across multiple clinics, specialties, and community resources.
• Coordinates with the patient care team to review clinic appointment availability to ensure schedules are monitored and adjusted as necessary.
• Develops and maintains effective communication with the patient, care teams, VA centers, and other agencies, including handling secure messaging and follow-up care.
• Participates in team huddles and meetings to manage patient care, share information, and follow up with the interdisciplinary team.

Responsibilities

• Utilizes advanced patient systems in support of multiple clinics in an interdisciplinary model.
• Sets priorities and deadlines, adjusting workflow to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers as needed.
• Enters information into the electronic record and verifies accuracy of patient data.
• Monitors pre-appointment information to ensure readiness for visits or procedures.

Job description

The VA Eastern Kansas Health Care System (EKHCS) in Kansas seeks a Medical Support Assistant (Advanced) to join the Business Office. The role provides specialized administrative patient support within an interdisciplinary care delivery model across multiple clinics and community resources.

You will coordinate with the patient care team, review appointment availability, manage secure messaging, and participate in team huddles to ensure timely, accurate patient care and proper data entry in the