Advanced Medical Support Assistant: Outpatient Care

U.S. Department of Veterans Affairs; Las Vegas (NV); On-site; USD 60,000 - 75,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) works in the Business Administration Service at the VA Southern Nevada Healthcare System - Las Vegas - NV. This role supports the administrative side of patient care, including scheduling and coordinating appointments using advanced clinic access principles, and handling demographic and insurance information.

The AMSA collaborates with interdisciplinary teams, maintains clinic schedules, assists with patient processing, and provides courteous,

Qualifications

• U.S. citizenship required or eligible per VA policy.
• Six months clerical - office - customer service experience.
• One year above high school or equivalent combination of education/experience.

Responsibilities

• Assist with appointment scheduling and patient flow across clinics.
• Process patient information and maintain accuracy of records.
• Coordinate with interdisciplinary teams to support care delivery.
• Provide courteous patient service and handle inquiries.
• Prepare reports and monitor schedules for accuracy.

Skills

Team collaboration

Communication skills

Prior administrative support

Patient customer service

Education

One year above high school

Job description

The Advanced Medical Support Assistant (AMSA) works in the Business Administration Service at the VA Southern Nevada Healthcare System - Las Vegas - NV. This role supports the administrative side of patient care, including scheduling and coordinating appointments using advanced clinic access principles, and handling demographic and insurance information.

The AMSA collaborates with interdisciplinary teams, maintains clinic schedules, assists with patient processing, and provides courteous,