Advanced Medical Support Assistant: Frontline Clinic Admin

EGA Associates, LLC; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Advanced Medical Support Assistant (AMSA) at Dayton VA Medical Center in Dayton, OH, supports the primary care team with frontline administrative tasks, including patient check-in, appointment scheduling, and coordination of nonclinical activities.

The role emphasizes collaboration with VA and non-VA providers, maintaining patient records, and ensuring smooth clinic operations to support efficient patient care delivery.

Qualifications

• Two to three years of experience or certification in medical administration.
• BLS through American Heart Association.
• CME/CEU requirements: contractor shall provide current CMEs as required.
• US Citizen.

Responsibilities

• Perform a full range of receptionist duties: customer service, maintain appointment schedules for one or more clinics or units, operate office machines; store and distribute materials; deliver messages; be knowledgeable of clinic procedures; adjust appointments to facilitate coverage.
• Manage the administrative nonclinical aspect of the Primary care team, including scheduling and facilitating actions from inception to closure by tasking, tracking, and supporting required functions and patient activities.
• Collaborate with an expanded healthcare team to provide interdisciplinary care and interface with VA and non-VA providers as needed.
• Record and verify demographic information at check-in or by phone to reduce returned mail and unreachable numbers.
• Explain VA insurance information collection to veterans and authorized patients; collect, scan, and update health insurance information for revenue processing.
• Ensure patient safety by using VA identification per department requirements and integrate information into the current patient record.

Job description

Advanced Medical Support Assistant (AMSA) at Dayton VA Medical Center in Dayton, OH, supports the primary care team with frontline administrative tasks, including patient check-in, appointment scheduling, and coordination of nonclinical activities.

The role emphasizes collaboration with VA and non-VA providers, maintaining patient records, and ensuring smooth clinic operations to support efficient patient care delivery.