Advanced Medical Support Assistant – Imaging Services

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

US Department of Veterans Affairs in Minneapolis, MN, seeks an Advanced Medical Support Assistant to be the first point of contact for patients, schedule appointments, and manage electronic orders within the EMR systems.

The role requires coordinating care across disciplines, handling patient demographics, and ensuring smooth clinic operations in the Imaging PSL at the VA Medical Center. Comprehensive knowledge of medical terminology and strong communication are essential.

Qualifications

• One year of creditable experience equivalent to the next lower grade (MSA duties listed)
• Demonstrated knowledge of health care processes and ability to coordinate care delivery across disciplines and settings
• Ability to communicate effectively with internal and external customers in person, by phone, and in writing

Responsibilities

• Serve as initial point of contact for patients and respond to inquiries
• Schedule, cancel, and reschedule appointments and consultations
• Enter and review patient demographics and insurance information at check‑in
• Coordinate administrative functions for transfers and referrals
• Assist in huddles and daily clinic operations to meet patient needs

Skills

Phone handling

Greeting patients

Scheduling appointments

Demographics verification

Care coordination

Communication

Education

High School diploma or transcript

General Education Development (GED) certificate

Proficiency certificate issued by a State or Territorial Board or Department of Education

Post-high school education

Tools

EMR systems

Scheduling software

Patient records

Job description

US Department of Veterans Affairs in Minneapolis, MN, seeks an Advanced Medical Support Assistant to be the first point of contact for patients, schedule appointments, and manage electronic orders within the EMR systems.

The role requires coordinating care across disciplines, handling patient demographics, and ensuring smooth clinic operations in the Imaging PSL at the VA Medical Center. Comprehensive knowledge of medical terminology and strong communication are essential.