Advanced Medical Support Assistant for Veterans Care

US-Department-of-Veterans-Affair; Fort Meade (SD); On-site; USD 38,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs in Fort Meade, SD, seeks a Medical Support Assistant (Advanced) GS-6 to support coordination, care, and treatment for veterans within the VA Black Hills Health Care System. The role involves handling patient information, scheduling, and cross-functional communication with clinical staff.

You will need strong customer service skills, proficiency in English, and the ability to operate EHR and scheduling systems, ensuring accuracy and privacy of patient data.

Qualifications

• Requires a high school diploma or equivalent.
• Proficiency in spoken and written English.
• Ability to operate computerized programs and protect sensitive patient information (PII).
• Experience with scheduling in a clinical setting preferred.
• Strong customer service skills and ability to refer issues appropriately.

Responsibilities

• Communicate clinical staff instructions to patients.
• Enter, modify, and retrieve sensitive patient information in EHR/scheduling systems.
• Schedule medical appointments in a clinical setting.
• Provide patient support and resolve inquiries or concerns.
• Work independently to perform a wide variety of patient support duties.
• Communicate effectively with internal and external customers in person, electronically, or by phone.

Skills

Advanced medical terminology

Customer service

Electronic health records

Scheduling appointments

Independent work

Professional communication

Education

HS diploma / GED

Tools

Electronic health records

Scheduling software

Job description

U.S. Department of Veterans Affairs in Fort Meade, SD, seeks a Medical Support Assistant (Advanced) GS-6 to support coordination, care, and treatment for veterans within the VA Black Hills Health Care System. The role involves handling patient information, scheduling, and cross-functional communication with clinical staff.

You will need strong customer service skills, proficiency in English, and the ability to operate EHR and scheduling systems, ensuring accuracy and privacy of patient data.