Advanced Medical Support Specialist

U.S. Department of Veterans Affairs; Spokane (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to serve as a liaison among patients, nursing staff and medical teams.

The AMSA provides essential administrative support across clinics and coordinates scheduling, communications, and records handling. Qualified candidates will have a high school diploma or equivalent, English proficiency, and relevant MSA experience.

Qualifications

• United States citizenship required; non-citizens only if VA policy allows.
• English language proficiency in speaking and writing.
• High school diploma or GED or equivalent.
• Experience as Medical Support Assistant at GS-5/GS-6 level preferred.
• Explain duties with full detail: job title, duties, start/end dates and hours worked per week.
• Demonstrate KSAs: advanced healthcare process knowledge, policies for care delivery, medical terminology, collaboration across disciplines, prioritization, and communication.
• Must document detailed work experience on resume with specific duties and dates.
• Preferred: prior MSA experience, call center work, administrative healthcare functions.
• References: VA Handbook 5005/117 – MSA Qualification Standard – GS-679.
• Physical requirements: lifting, walking, standing, computer use and handling paperwork.

Responsibilities

• Provide administrative support to clinical staff and patients.
• Assist in scheduling appointments and relaying messages.
• Process and manage inpatient/outpatient medical records.
• Support telephone reception and patient communications.
• Prepare reports and data using Microsoft Office.

Skills

Interpersonal communication

Scheduling

Customer service

Medical terminology

Team leadership

Electronic health records

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to serve as a liaison among patients, nursing staff and medical teams.

The AMSA provides essential administrative support across clinics and coordinates scheduling, communications, and records handling. Qualified candidates will have a high school diploma or equivalent, English proficiency, and relevant MSA experience.