Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Dallas (TX); On-site; USD 59,000 - 76,000; Full time

Job summary

Department of Veterans Affairs in Dallas, TX seeks a Mental Health Service Advanced Medical Support Assistant (AMSA) to support access to care and clinic operations within the Mental Health Division at VA North Texas Health Care System. The role focuses on coordinating appointments, maintaining records, and assisting interdisciplinary teams to ensure timely, quality services for Veterans.

Responsibilities include timekeeping, staff support, and outreach initiatives for Veteran Justice, Suicide

Qualifications

• Education credentials recognized by the U.S. Department of Education to qualify for Federal employment.
• If using foreign education, submit a Certificate of Foreign Equivalency with transcript for credit.

Responsibilities

• Coordinates and schedules patient appointments using Advanced Clinic Access principles.
• Maintains and manages clinic schedules, patient records, referrals, and admin documentation.
• Serves as primary contact for Veterans, families, caregivers and staff with strong customer service.
• Monitors clinic access, patient flow, provider availability, and compliance with scheduling directives.
• Assists with staffing coordination, workload distribution and training; supports QA and data validation.

Skills

Patient service

Scheduling coordination

Interdisciplinary teamwork

Customer service

Administrative support

Education

Education recognized by U.S. Department of Education

Job description

• Department: Department of Veterans Affairs

The Mental Health Service Advanced Medical Support Assistant (AMSA) serves in the Mental Health Division at VA North Texas Health Care System.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties are but not limited to: The Advanced Medical Support Assistant (AMSA) provides specialized administrative and patient support services within the Mental Health Division. The position supports patient access to care, clinic operations, and interdisciplinary healthcare teams to ensure timely, efficient, and quality services for Veterans.

Key Responsibilities: Coordinates and schedules patient appointments using Advanced Clinic Access principles. Maintains and manages clinic schedules, patient records, referrals, and administrative documentation. Serves as a primary point of contact for Veterans, families, caregivers, and staff, providing exceptional customer service and resolving concerns. Monitors clinic access, patient flow, provider availability, and compliance with scheduling directives.

Assists with staffing coordination, workload distribution, training, reporting, and quality assurance activities. Conducts audits, surveys, workflow reviews, and data validation to improve operational efficiency and compliance. Generates and analyzes workload and performance reports to support management decisions. Collaborates with interdisciplinary clinical teams to coordinate patient care and ensure continuity of services.

Acts as a resource for staff, assists with special projects, and provides coverage during staffing shortages. Serves as a timekeeper or backup timekeeper and maintains personnel records, supplies, and administrative resources. Supports outreach initiatives, including Veteran Justice Outreach, Suicide Prevention, and Mental Health Social Work programs.

Identifies process improvement opportunities and develops solutions related to patient access, customer service, clinic operations, and revenue cycle activities. Work Schedule: Monday- Friday, 8am- 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 102216 Relocation/Recruitment Incentives: Not Authorize

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $58706 – $76318/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-13.

Who is eligible to apply?

This position is open under the 'Overseas' hiring path.