Advanced IT Service Desk – Level II

Kaimetrix; Fort Belvoir (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Commuter benefits

Annual education reimbursement

Job summary

Kaimetrix in Fort Belvoir is seeking an IT Service Desk Specialist – Level II to provide technical support in a secure environment. Responsibilities include diagnosing issues, managing tickets, and ensuring the timely resolution of support requests.

The ideal candidate will have at least 4 years of experience and a Bachelor's degree in IT or a related field. Kaimetrix offers a comprehensive benefits package including health insurance and a 401(k) with employer matching.

Qualifications

• Minimum of 4 years of progressive experience in technical support or IT service desk roles.
• Active Tier 3 (T3) background investigation or ability to obtain and maintain a security clearance.

Responsibilities

• Troubleshoot, diagnose, and resolve technical issues.
• Provide technical support for client-level hardware and software problems.
• Document incidents, troubleshooting steps, and resolutions.

Skills

Technical support

Issue diagnosis

Troubleshooting

Incident management

Service delivery

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Ticketing systems

Job description

Kaimetrix in Fort Belvoir is seeking an IT Service Desk Specialist – Level II to provide technical support in a secure environment. Responsibilities include diagnosing issues, managing tickets, and ensuring the timely resolution of support requests.

The ideal candidate will have at least 4 years of experience and a Bachelor's degree in IT or a related field. Kaimetrix offers a comprehensive benefits package including health insurance and a 401(k) with employer matching.