Advanced Help Desk Engineer: Windows, AD & Cloud

Insight Global; United States; Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Insight Global is seeking a skilled service desk technician to resolve complex hardware, software, and connectivity issues in diverse environments. You will perform account and access management for Active Directory, Entra ID, and Google Workspace, and act as a point of escalation for technicians.

You will document solutions, share best practices, and collaborate with peers to improve processes and client satisfaction. Strong communication and problem-solving abilities are essential.

Qualifications

• 3-5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications.
• Intermediate certifications: CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator.
• Actively pursuing further certifications or cross-training.

Responsabilités

• Resolve technical issues related to hardware, software, and connectivity in varied environments.
• Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments.
• Act as a point of escalation for Technicians, providing guidance on complex cases and best practices.
• Collaborate with peers to analyze recurring issues and recommend process improvements.
• Maintain high-quality documentation of solutions and procedures.
• Provide expertise to enhance workflows and improve client satisfaction.

Description du poste

Insight Global is seeking a skilled service desk technician to resolve complex hardware, software, and connectivity issues in diverse environments. You will perform account and access management for Active Directory, Entra ID, and Google Workspace, and act as a point of escalation for technicians.

You will document solutions, share best practices, and collaborate with peers to improve processes and client satisfaction. Strong communication and problem-solving abilities are essential.