Help Desk Pro: Windows & Microsoft 365 Support

Insight Global; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Insight Global is seeking an L1/L2 Help Desk Technician to provide technical support to end users across a professional enterprise environment. You will troubleshoot hardware, software, account access, and connectivity issues while delivering a strong customer experience.

The ideal candidate communicates clearly with users, documents issues accurately, resolves common problems independently, and escalates more complex incidents to appropriate teams as needed.

Qualifications

• Help Desk or IT support experience required.
• Troubleshoot Windows desktops and common applications.
• Familiarity with Microsoft 365.
• Experience with password resets and basic account administration.
• Understanding of basic networking concepts.
• Experience using an IT ticketing system.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Level 1 and Level 2 support to end users.
• Troubleshoot Windows desktops, laptops, peripherals, and common software issues.
• Support Microsoft 365 apps including Outlook, Teams, Word, and Excel.
• Troubleshoot password, login, account access, and connectivity issues.
• Assist with computer setup, imaging, deployment, and hardware replacement.
• Support printers, monitors, docking stations, and other peripherals.
• Diagnose basic network, Wi-Fi, VPN, and remote-access issues.
• Create, update, and resolve support tickets with accurate documentation.
• Escalate complex incidents to appropriate technical teams.
• Communicate clearly with both technical and non-technical users.
• Follow established IT support procedures and SLAs.

Skills

Help desk experience

Windows troubleshooting

Microsoft 365

Account administration

Networking basics

Ticketing system

Customer service

Tools

Active Directory

Microsoft Entra ID

Job description

Insight Global is seeking an L1/L2 Help Desk Technician to provide technical support to end users across a professional enterprise environment. You will troubleshoot hardware, software, account access, and connectivity issues while delivering a strong customer experience.

The ideal candidate communicates clearly with users, documents issues accurately, resolves common problems independently, and escalates more complex incidents to appropriate teams as needed.