Advanced Device Repair Technician – In-Store Tech Support

Alumni Healthcare Staffing; Geneva (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy in the United States seeks a Geek Squad Advanced Repair Technician (Agent) to work at our local Best Buy store, providing technology support and repairing computers and devices. You’ll listen to customer needs and collaborate with fellow agents to troubleshoot and repair in-store and over the phone, delivering outstanding experiences.

You’ll perform repairs by diagnosing issues, following procedures, and maintaining up-to-date knowledge through training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy in the United States seeks a Geek Squad Advanced Repair Technician (Agent) to work at our local Best Buy store, providing technology support and repairing computers and devices. You’ll listen to customer needs and collaborate with fellow agents to troubleshoot and repair in-store and over the phone, delivering outstanding experiences.

You’ll perform repairs by diagnosing issues, following procedures, and maintaining up-to-date knowledge through training.