In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Reading (Berks County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ devices. You’ll listen to needs, partner with other Agents and follow procedures to diagnose, troubleshoot and resolve issues for customers.

You’ll perform repairs, document requests, and maintain knowledge through ongoing training, with a flexible schedule including holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Repairing tech

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ devices. You’ll listen to needs, partner with other Agents and follow procedures to diagnose, troubleshoot and resolve issues for customers.

You’ll perform repairs, document requests, and maintain knowledge through ongoing training, with a flexible schedule including holidays, nights and weekends.