In-Store Tech Repair & Diagnostics Pro

Best Buy; Heath (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at a local store. You will diagnose and repair computers and devices, assist customers in-person and by phone, and coordinate with the team to document requests and repairs.

The role emphasizes delivering excellent customer experiences and following standard procedures. Responsibilities include performing diagnostics, making recommendations, and maintaining knowledge through ongoing training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Repairing tech products

Prioritization

Multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at a local store. You will diagnose and repair computers and devices, assist customers in-person and by phone, and coordinate with the team to document requests and repairs.

The role emphasizes delivering excellent customer experiences and following standard procedures. Responsibilities include performing diagnostics, making recommendations, and maintaining knowledge through ongoing training.