Advanced Device Repair Technician - In-Store Tech Support

Best Buy; Delafield (WI); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store. You will diagnose, troubleshoot, and repair customers' devices, while delivering exceptional service in person and over the phone.

You will collaborate with the Geek Squad team to document requests and repairs, ensure timely completion, and continuously update your skills through training. A flexible schedule including holidays and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Consumer electronics

Prioritization & multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store. You will diagnose, troubleshoot, and repair customers' devices, while delivering exceptional service in person and over the phone.

You will collaborate with the Geek Squad team to document requests and repairs, ensure timely completion, and continuously update your skills through training. A flexible schedule including holidays and weekends is required.