Device Repair Technician – Tech Support & Diagnostics

Best Buy; Houma (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store and deliver technology support by diagnosing, repairing and advising customers on devices. You’ll work with other Geek Squad Agents to troubleshoot issues and follow established repair procedures.

In this role you’ll diagnose, repair and explain results to customers in person or over the phone. A minimum of 6 months of experience diagnosing, troubleshooting or repairing technology products and active

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics experience

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store and deliver technology support by diagnosing, repairing and advising customers on devices. You’ll work with other Geek Squad Agents to troubleshoot issues and follow established repair procedures.

In this role you’ll diagnose, repair and explain results to customers in person or over the phone. A minimum of 6 months of experience diagnosing, troubleshooting or repairing technology products and active