Advanced Desktop Support & Automation Specialist

RennerBrown; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

RennerBrown in New York City is seeking a Technology Support Specialist focused on advanced troubleshooting. You will investigate complex issues beyond standard desktop support, with hands-on work on Windows, cloud services, networking, and scripting via PowerShell.

This onsite role partners with engineering and infrastructure teams, requires strong communication, and a proactive drive to improve support processes, documentation, and asset management using ServiceNow and other tools.

Qualifications

• Bachelor’s degree in a technology-related field.
• 4–5 years hands-on support experience.
• Industry certifications such as Microsoft, Google IT Support, or CompTIA are valued.

Responsibilities

• Diagnose and resolve complex issues across Windows, mobile, cloud and networking environments.
• Perform detailed root cause analysis and drive full resolutions.
• Use PowerShell or scripting to automate tasks and streamline troubleshooting.
• Collaborate with engineering and infrastructure teams on deep investigations.
• Provide hands-on end-user support for workstations, devices, and collaboration tools.
• Maintain ticket updates, review incidents, and improve support processes.

Skills

Windows OS

Windows Server

Azure AD

PowerShell

ServiceNow

Networking basics

Intune

iOS/Android support

AV/conferencing tech

Microsoft 365 / Teams

Box/Cloud storage

Education

Bachelor’s degree in a technology related field

Tools

ServiceNow

Intune

Webex

Job description

RennerBrown in New York City is seeking a Technology Support Specialist focused on advanced troubleshooting. You will investigate complex issues beyond standard desktop support, with hands-on work on Windows, cloud services, networking, and scripting via PowerShell.

This onsite role partners with engineering and infrastructure teams, requires strong communication, and a proactive drive to improve support processes, documentation, and asset management using ServiceNow and other tools.